Summary:

Reporting to the Food and Beverage Manager, this role provides outstanding personalized food and beverage experiences to all Aquarium visitors and internal guests. Working in a fast-paced high volume quick service restaurant environment, the Assistant Manager, Food and Beverage oversees the day-to-day operations in all Food and Beverage outlets and offers ongoing coaching and training to the team, maintains a cohesive working environment and ensures the team has all resources required for the operational success of the Outlets. Promptly addresses all visitor and guest feedback/concerns. Assigns tasks and follows up with the team as necessary. Has an impeccable eye for detail with a constant focus on safety and sanitation. Assists in departmental administrative duties; Working closely with our culinary team and other departments within the Aquarium to ensure all visitors and guests have a positive memorable experience. The Assistant Manager, Food & Beverage is representative of the Vancouver Aquarium and acts as a “tour guide” to all our guests and visitors

ACCOUNTABILITIES:

Promote and support excellent customer service, satisfaction and positive visitor experience

Create a positive, friendly and welcoming environment for every visitor, guest and team member Ensure all team members have the necessary resources for operational success Communicate with team to ensure they are provided with any updates or changes to menus, policy, Aquarium news etc. Oversee and lead the safety and sanitation standards and protocols Be the champion of all standards set out by the Aquarium Manages inventory levels, reconciliations and ordering Assist with and answer general visitor questions of programs, events, orientation and any other Vancouver Aquarium related inquiries. Act as a “Tour-Guide” with in the Aquarium Confidently discuss all our food and beverage offerings and assist with any dietary restrictions Maintain a consistent positive demeanour in all circumstances Ensure all visitor and guest feedback is promptly addressed and rectified Adopt the motto “if it is not right, we will make it right” Anticipate visitor and guest needs

 

Provide assistance and support to the Manager, Food & Beverage:

Review and approve team members’ timesheets Complete shift schedules for team members Assist in performance evaluations and staff one-on-ones Contribute to departmental goals

 

Assist with the daily operations of the various food outlets:

Oversee the daily operation within the Food and Beverage outlets Ensure all products delivered to visitors and guests are of exceptional quality Assist with staff training and development Provide ongoing feedback and coaching to the team Delegate and assign tasks as necessary Assist in daily financial reporting and communication Review daily schedule and role assignments – adjust as needed Ensure all outlets have the required resources for operational success Champion of all health and safety protocols Assist in the catering and events department in a lead role when required

 

Ensure high quality product experience is received by all visitor to the food outlet:

Ensure all visitor and guest requests are fulfilled and accurate prior to delivery Ensure all satellite stations are clean and fully stocked Make certain the cafes and surrounding areas are clean and organized Ensure proper rotation of all food and beverage items

 

JOB REQUIREMENTS:

Minimum 2 years of Food & Beverage Supervisory experience Minimum 1 year hotel and or catering experience is an asset Serving It Right certification is required Food Safe certified is preferred Clear background check is required Possess strong leadership and people supervision skills Must be a motivated self-starter Take initiative and see tasks through to completion Strong time management skills with the ability to prioritize Excellent customer service and communication skills Possess strong problem solving and decision-making skills Be an organized leader and lead by example Ability to stand for extended periods of time Ability to safely lift, move and carry a variety of objects up to 30 lbs Be available during the week, including evenings, weekends and holidays is required

 

PROVISOS:

Successful completion of pre-employment requirements

 

SALARY RANGE: $58,000 - $61,000