USA
22 days ago
Assistant Manager, Implementation
*Purpose of the role:* Manages assigned smaller client implementation projects (ex: local clients, smaller MSP clients, and/or country upsells) that typically have shorter project lifecycles *Main responsibilities:* * Develops project plans and identifies required resources * Leads and engages project team including client stakeholders; communicates with program managers, regional leaders, and other internal stakeholders * Facilitates steering committee meetings to review key milestones, decisions and problem escalation * Conducts and/or participates in client meetings providing an overview of the implementation teams roles and responsibilities as well as related document preparation requiring client input * Facilitates project scope review and project plan management * Works with client and CWT resources to execute project plan; creates strong quality planning and monitoring process to ensure project timeline is meeting client expectations * Designs and deploys regional processes and procedures to ensure cost-effective implementations with high customer satisfaction * Facilitates project debriefing for internal and external teams documenting details for transition to internal departments * Documents and continuously provides input to refine implementation process #LI-A1 *Experience & education:* *Experience* * Bachelor’s Degree in Business, IT, or related field or equivalent experience * 2 years of project management experience *Knowledge, skills and abilities (KSAs)* * Good organization and time management skills * Ability to work well under pressure, establish priorities, and deliver to fixed dates * Ability to liaise with other team members to obtain technical support and knowledge * Ability to organize and prioritize workload with competing demands * Ability to manage project management teams * Ability to anticipate issues and proactively propose solutions * Strong analytical skills **Job:** **Implementation Project Management* **Organization:** **TX_CSE_Client Implementation* **Title:** *Assistant Manager, Implementation* **Location:** *Gurgaon* **Requisition ID:** *25000003*
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