Assistant Manager, Implementation
Carlson Waginlit Travel
*Purpose of the role:*
Manages assigned smaller client implementation projects (ex: local clients, smaller MSP clients, and/or country upsells) that typically have shorter project lifecycles
*Main responsibilities:*
* Develops project plans and identifies required resources
* Leads and engages project team including client stakeholders; communicates with program managers, regional leaders, and other internal stakeholders
* Facilitates steering committee meetings to review key milestones, decisions and problem escalation
* Conducts and/or participates in client meetings providing an overview of the implementation teams roles and responsibilities as well as related document preparation requiring client input
* Facilitates project scope review and project plan management
* Works with client and CWT resources to execute project plan; creates strong quality planning and monitoring process to ensure project timeline is meeting client expectations
* Designs and deploys regional processes and procedures to ensure cost-effective implementations with high customer satisfaction
* Facilitates project debriefing for internal and external teams documenting details for transition to internal departments
* Documents and continuously provides input to refine implementation process
#LI-A1
*Experience & education:*
*Experience*
* Bachelor’s Degree in Business, IT, or related field or equivalent experience
* 2 years of project management experience
*Knowledge, skills and abilities (KSAs)*
* Good organization and time management skills
* Ability to work well under pressure, establish priorities, and deliver to fixed dates
* Ability to liaise with other team members to obtain technical support and knowledge
* Ability to organize and prioritize workload with competing demands
* Ability to manage project management teams
* Ability to anticipate issues and proactively propose solutions
* Strong analytical skills
**Job:** **Implementation Project Management*
**Organization:** **TX_CSE_Client Implementation*
**Title:** *Assistant Manager, Implementation*
**Location:** *Gurgaon*
**Requisition ID:** *25000003*
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