Boston University's Department of Physical Education, Recreation & Dance is looking for an Assistant Manager of Member Services to help with the day-to-day operation of all services overseen and offered by the Department of Physical Education, Recreation and Dance. As part of the Member Services Team, this position is primarily responsible for managing the pro shop, including locker and towel rental program (approximately $250K in business annually). Duties include development of sales, operations and budget strategies, meeting revenue goals, researching market trends, merchandising, negotiation with vendors, reporting and data analysis. This position also oversees other satellite member service operations. Position will support building coverage and general operational responsibilities such as security, safety, guest services, and maintenance. We are committed to enriching the University and local communities by providing unparalleled and inclusive education and recreational programs, services, and facilities to promote physical, social, and emotional health and wellness. An ideal candidate will be able to speak to this commitment and support us as we continue to foster an inclusive community, standard of quality, and education. Required Skills We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. Required Experience