Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking Wealth, HSBC Life, Retail Banking Strategy and COO Digital Transformation.

We are currently seeking a high calibre professional to join our team as an Assistant Manager, Wealth Personal Banking - Contact Centre and Remote Channel.

Principal Responsibilities

Handle inbound calls from Premier Customers. Provide quality services and resolve customer’s queriesListen to our customers, understand their needs, and recommend appropriate financial services and solutionsAssist Senior Team Managers in leading and mentoring the agents to enhance their capabilities and professionalism; and empowering the agents to optimize the efficiency of their performanceHandle disputes and customer complaints or suspected fraud cases as and when requiredDeliver upon quantitative and qualitative key performance indicators, in line with business strategies and regulatory requirementsComply with procedures, policies and regulatory requirements to safeguard customers’ and the bank’s interests