OBJECTIVES/PURPOSE

Supports the center manager and management team in the achievement of center production and cost goals while maintaining compliance with regulatory and quality requirements for a center producing approximately 60,000 or more liters of plasma per year. Assists the center manager in the administrative, regulatory, quality, personnel and facilities management functions of the center.

ACCOUNTABILITIES

Operational management (60%)Ensures compliance with all federal, state, local and company-specific rules, regulations, and practices related to quality, to the safety of products, donors, and employees and to the proper performance of day-to-day activities.Assists the center manager in identifying and implementing improvements and changes to center pro- cessesParticipates in the correction and prevention of audit findings.Prepares routine reports and keeps management apprised of center operations and operational is- sues.Ensures high levels of customer service and satisfaction. Meets and strives to exceed customer ex- pectations.Maintain qualifications and at minimum performs all required core duties for Medical History, Phlebot- omy, Sample Processing and Operational Management areas. The Hiring Manager may require cer- tain electives to ensure quality and production needs are met and/or to ensure all responsibilities are efficiently executed. Train new and existing staff on donor center procedures through demonstration, instruction, observation, and feedback.

Employee development (40%):Manages and develops talent within the center. Participates in the selection of new staff and man- agement within the center. Trains, coaches and mentors’ staff.Participates in the interviewing of center staff and assists in the selection of center staff.Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively.Provides timely feedback on performance and initiates disciplinary action when necessary.Participates in the evaluation and review of center staff.Ensures high levels of customer service and satisfaction. Meets and strives to exceed customer expectations.

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

Minimum of one year of relevant work experience, preferably in a regulated industry or an equivalent com- bination of education and experience.Effective communication, interpersonal, technical and troubleshooting skills.Ability to coach and develop a team of diverse individuals.Ability to understand, communicate, and apply technical documents and instructions.Demonstrated ability to multi-task and prioritize.Aptitude for working with production, financial marketing and other statistical data is desirable.Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification.

Leadership

IntegrityFairnessHonestyPerseverancePutting the patient at the centerBuilding trust with societyReinforcing our reputationDeveloping the business

Decision-making and Autonomy

Refers to Center Manager for guidance on high-impact and/or sensitive decisions (internal)Advises and counsels hourly staff on operational, safety, and customer service concerns. (internal)Delivers performance and review feedback to hourly staff. (Internal)

Interaction

Consults will all other center roles to effectively problem solve, ensure safety of staff and donors, and pro- vide an exceptional customer experience. (internal)Coordinates with external vendors and contractors for building maintenance and other contracted services.Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)Attend staff meetings and other team meetings as required.Ability to multi-task and work as a team player.Attention to detail and ability to work independentlyEffective coaching and counseling skills.

Innovation

May participate in the management of projects and new initiatives within the center or across centers.Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).

Complexity

Requires ability to stand and walk for entire work shift.Potential exposure to blood borne pathogens.Requires occasional bending, stooping, kneeling, crouching, leaning, reaching above shoulders and below knees, and lifting to 50 pounds.Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.Requires ability to communicate verbally with donors, in person and on the phone. Requires depth percep- tion and vision at all distances.Occasional travel. (Less than 10%)

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Essential: High School Diploma or equivalent required.

Desired: Associates or Bachelor’s degree highly desirable.

ADDITIONAL INFORMATION

FLSA Classification (US) - ExemptOther duties and responsibilities as assigned.