Job Description:

Job Title: Assistant Manager

Location: Joplin, Missouri

Employment Type: Full-Time

Job Summary:

The Assistant Manager is responsible for supporting assigned office(s) or program(s) in conjunction with a Manager and/or Director.They will function as a member of the leadership team and participate in planning, implementing and leading assigned services.They will work with Managers, Directors and Vice Presidents to provide quality, personnel and fiscal management support.

Position Perks & Benefits:

Annual bonuses - up to $12,000 in annual bonusesEmployee benefits package - health, dental, vision, retirement, life, & more**Paid time off - 29 days per year including vacation & holiday payMileage reimbursement - company paid for work functions requiring travelTop-notch training - initial, ongoing, comprehensive, and supportiveCareer mobility - advancement opportunities/promoting from withinWelcoming, warm, supportive - a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Key Responsibilities:

Assist Manager/Director to create and maintain an environment in which all clients, referral sources, stakeholders and personnel are treated with dignity and respectAssist Manager/Director to maintain quality management practices to ensure all confidentiality, CARF contractual and PFH best practices are adhered to during provision of servicesEnsure programs operate with a sense of urgency maintaining best practice time framesMonitor all clients continuing in job development beyond 90 days to ensure a staffing is scheduled to identify ongoing service needsMonitor outcomes for clients in job placement, ensure services are meeting or exceeding placement and retention rate goalsComplete field observations of team members providing servicesReview written service documentation for quality, thoroughness and substantial service languageMonitor job development contacts by reviewing job logsComplete quality management file reviews for each service supervisedMonitor client "Profile" documentation, ensuring thorough completion and required updatesAssist Manager/Director to conduct ongoing reviews of referral and client outcome informationMeet quality expectations of referral sourcesMaintain contact with referral/funding sources to promote positive relationships and program growthAssist Manager/Director in providing supervision and support to influence team members' productivity, provision of quality services and sense of urgencyAssist Manager/Director to schedule team members and manage leave requestsMonitor the performance and productivity of each team member supervised and assist Manager/Director to develop performance goalsAssist Manager/Director to conduct annual performance evaluations of personnelProvide and document timely orientation and on-going training of all team membersFacilitate provision of all current policies, procedures and informational materials for team membersOversee the acceptance of referrals and coordinate team member assignmentsIdentify staffing pattern needs, making recommendations for and filling open positionsPost job openings, screen applicants, hire personnel and create/maintain personnel recordsEnsure all team members are aware of and adhere to Health & Safety policies and proceduresAssist Manager/Director to inform team members of the Request for Change process and encourage its useTrack and report the revenue and expense information for designated service areasEnsure appropriate billing and/or reimbursement documentation is created and entered into the associated databaseFacilitate the research and solicitation of past due invoicesMaintain a flow of referrals and services sufficient to ensure the fiscal viability of the office/servicesProvide direct services to clients in any capacity needed, including carrying a caseload of clientsParticipate in networking, memberships and marketing activities throughout the local community, region and stateDemonstrate effective communication skills sufficient to present information, provide training and market servicesAttend meetings to serve as an advocate and liaison between clients, employers, family members, referral sources and community agenciesParticipate in local, service line and organizational strategic planningAssist with identifying new sources of funding and expansion/enhancement of current services

Education and/or Experience Qualifications:

A high school diploma or equivalent certificate is required; an associate's or bachelor's degree in an applicable field such as human resources or social services from an accredited institution is preferredOne or more years of experience in a leadership role providing employment, personnel, social services or other applicable experience is preferred

Additional Qualifications:

The individual should possess strong customer service skills, have skilled computer knowledge (Word, Excel, internet platforms, other electronic media) and be able to communicate effectively and accurately in verbal and written formThe individual should have an understanding of supporting individuals with disabilities and/or barriers to employment, education, and/or independent living

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Supported Living and Employment Services is a Smoke and Tobacco Free Workplace.