**Job Description: Assistant Manager at Jimmy John's** **Position:** Assistant Manager **Location:** Mayfield Heights **About Us:** Jimmy John's is known for its fresh, fast, and tasty sandwiches. We pride ourselves on delivering an exceptional customer experience, with a focus on speed and quality. Our culture is dynamic, fun, and values hard work and dedication. **Job Summary:** We are seeking a motivated and experienced Assistant Manager to join our team. The Assistant Manager will support the General Manager in overseeing daily operations, ensuring customer satisfaction, and promoting a positive working environment. This role is pivotal in driving the success of our store by leading, coaching, and developing our team. **Key Responsibilities:** + **Leadership & Management:** + Assist in managing daily operations of the store, including opening and closing procedures. + Lead, train, and motivate a team of employees to maintain high standards of service and food quality. + Schedule staff according to business needs, ensuring adequate coverage at all times. + **Customer Service:** + Ensure all customers receive prompt, friendly, and professional service. + Handle customer complaints and issues effectively, turning negative experiences into positive outcomes. + **Operational Excellence:** + Monitor inventory levels, manage stock orders, and minimize waste. + Ensure compliance with health and safety regulations, maintaining cleanliness and operational standards. + Implement and enforce company policies and procedures to enhance store performance. + **Financial Performance:** + Assist in managing store budgets, labor costs, and profitability. + Participate in financial planning, sales forecasting, and cost control. + **Team Development:** + Conduct regular performance reviews, provide feedback, and develop staff through training programs. + Foster a culture of learning and development within the team. + **Marketing and Promotion:** + Support local store marketing initiatives to increase sales and brand awareness. + Engage with the community to enhance store visibility. **Qualifications:** + **Experience:** + Minimum of 2 years in a supervisory role preferred, in the food service or retail industry. + Proven track record in managing teams and operations. + **Skills:** + Strong leadership and interpersonal skills. + Excellent organizational and time-management abilities. + Basic math skills for inventory and cash management. + Proficiency in using POS and inventory management systems. + **Attributes:** + Passion for the Jimmy John's brand and commitment to quality. + Ability to work in a fast-paced environment. + High level of integrity and professionalism. **Physical Requirements:** + Must be able to stand for long periods, lift up to 50 lbs, and perform tasks like bending, reaching, and stooping. **Benefits:** + Competitive wage + Bonus + Health Insurance (after 90 days) + Employee discounts + Opportunities for advancement within the company **How to Apply:** Interested candidates should submit their resume and a brief cover letter explaining why they would be a great fit for this role Jimmy John's is an Equal Opportunity Employer We look forward to hearing from you! **Company Introduction** We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's® mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!