KEDPLASMA provides a friendly and rewarding working environment with frequent opportunities for cross-training and advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. Please be advised that our organization participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-verify, please contact the Dept. of Homeland Security. Kedrion Biopharma & KEDPLASMA offer a number of benefits to qualifying employees, including: - Medical, vision and dental insurance - Life and AD&D insurance - Paid holidays - PTO accrual - and much more! Please let us know if you would like further details regarding the benefits that we offer to our qualifying employees, and we would be glad to provide you with our full benefits guide, as well as answering any questions you may have! Please note that salary ranges are calculated based off levels of: relevant experience, education and certifications. JOB SPECIFICATIONS: - College degree strongly preferred or commensurate experience in customer service, conflict resolution, and employee supervision. Other combinations of education and experience may be considered. - Ability to solve practical problems and deal with a variety of concrete variables. - Must possess any licenses or certificates required by the state (e.g., including but not limited to CPR). - Must be able to speak, read, write, and understand English. - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals. - Ability to read numbers on screening equipment (i.e., scales, thermometers, graphs, digital vital signs monitor, refractometer). Ability to write and record words and numbers legibly and accurately. - Ability to operate computer software including DMS (with training) and Microsoft Office. PHYSICAL REQUIREMENTS: - Ability to sit or stand for extended periods of time. - Ability to tug, lift, and pull up to fifty (50) pounds. - Be able to bend, stoop or kneel and climb stairs or ladder. - Occupational exposure to bloodborne pathogens. - While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel objects, tools, or controls. - The employee must be able enter a walk-in freezer at Center with a temperature of -30 C and colder for short periods of time. Duties and Responsibilities: - Oversees Operational Compliance within the Donor Center - Ensures the compliance of all Center activities with KEDPLASMA DCOP's (Donor Center Operating Procedures) and other Company standards and protocols to meet the regulatory requirements of the FDA, EMEA, Customer Specifications, and other regulatory bodies as required. - Directs details in special donor programs with assistance from Donor Center Manager, e.g. titer testing and identification of pre-existing antibodies in new donors. - Directs and supervises donor center employees to maintain quality assurance procedures. - Trains employees to maintain daily center operations. - Ensures that professional customer service skills, courtesy, and respect are utilized by center staff to maximize donor retention. - Identifies all potential, serious, or chronic problems affecting quality or compliance. - Manages Daily Center Operations - Performs opening and closing duties (e.g., powering on/off equipment, documents petty funds and donor fund disbursement, locking up monies and files, maintains alarm system, etc.). - Manages reception area (e.g., steady flow of production, special program monitoring documentation, donor center logs and record, etc.) - Ensures reception area, plasma room, and donor floor are well-stocked to handle current and next day's production. - Maintains daily, weekly or monthly reporting documents (e.g., Donor Fees Reporting, Softgoods Inventory, Haemonetics Reports, PCS2 Logs and Event Tracking Logs, Payroll, Production reporting, etc.). - Ensures daily completion of donor center logs and records (i.e., Final Weight sheets, Shipping Temperature Records, Quality Control Records). - Ensures timely response to alarms and maintains alarm system. - Fiscal/Administrative Duties - Works with Center Manager to hire, train, and coordinate donor center staff members to ensure a competent, compliant, and quality team that yields production in accordance with company goals. - Works with Center Manager to prepare the team for volume increases, staff depletions, vacations, and absenteeism. - Works with Center Manager to maintain up-to-date personnel records (e.g., employee evaluations, training documentation, attendance, etc.). - Works with Center Manager to ensure appropriate medical staff coverage or replacement (e.g., Center Physician, Physician Substitute, etc.) for donor center. - Maintains center operations with fiscal responsibility in compliance with Good Manufacturing Practices (GMP), Quality Assurance Programs (QAP), and general housekeeping. - Oversees reactive units' test results and completes unit disposition and paperwork follow through. This includes NAT Testing protocols and awareness of Viral Marker IQPP Stds.