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Assistant Manager Expectations 

ASSISTANT MANAGERS MUST ADHERE TO THE FOLLOWING BASIC EXPECTATIONS WHILE IN THEIR POSITION: SET THE EXAMPLE BY: 

⎫ ▪SHOWING INTEGRITY 

⎫ ▪SHOWING SMART HUSTLE 

⎫ ▪SHOWING INITIATIVE 

⎫ ▪EXEMPLIFYING GREAT IMAGE 

⎫ ▪ACTING WITH GOOD JUDGEMENT 

⎫ ▪ACTING AS A ROLE MODEL ON HOW JOBS SHOULD BE COMPLETED 

ADHERING TO SAFETY AND SECURITY GUIDELINES BY: 

⎫ ▪BEING ABLE TO PROPERLY HANDLE CASH 

⎫ ▪BEING ABLE TO PERFORM A TILL TURNOVER 

⎫ ▪KNOWING THE PROPER BAD ORDER PROCEDURES 

⎫ ▪KNOWING THE SAFE PROCEDURES 

⎫ ▪KNOWING THE CALL BACK PROCEDURES 

EXECUTE BASIC STORE OPERATIONS THAT INCLUDE: 

⎫ ▪BEING ABLE TO MAKE A GREAT LARGE PEPPERONI PIZZA UNDER 50 SECONDS OR LESS 

⎫ ▪BEING ABLE TO PROPERLY OPEN AND CLOSE THE STORE 

⎫ ▪BEING ABLE TO OPERATE ALL STATIONS WITHIN THE STORE 

⎫ ▪BEING AWARE OF AND ENFORCING ALL IMAGE STANDARDS 

⎫ ▪ENSURING THE TEAM KNOWS HOW TO READ JOB AIDS AND ARE UTILIZING SCALES 

⎫ ▪BEING ABLE TO MAKE GREAT PRODUCT 

⎫ ▪BEING ABLE TO HANDLE CUSTOMER COMPLAINTS APPROPRIATELY AND PROMPTLY 

⎫ ▪KNOWING WHAT TO DO WHEN EQUIPMENT IS NOT WORKING 

⎫ ▪PRACTICING AND ENFORCING HTA WITHIN THE STORE AT ALL TIMES 

⎫ ▪UNDERSTANDING WHAT THE SERVICE GOALS ARE FOR THE STORE 

⎫ ▪KNOWING HOW TO ROUTE DRIVERS BY USING THE MAP SYSTEM OR BY HAVING A REASONABLE UNDERSTANDING OF THE DELIVERY AREA 

⎫ ▪DIRECTING THE TEAM APPROPRIATELY WHEN IN CHARGE OF A SHIFT 

⎫ ▪ASSISTING IN MAINTAINING A CLEAN AND ORGANIZED STORE 

⎫ ▪KNOWING HOW TO DATE AND PUT A TRUCK DELIVERY AWAY 

⎫ ▪KNOWING WHAT TO DO WHEN RUNNING OUT OF PRODUCT 

⎫ ▪MONITORING PRODUCT EXPIRATION DATES 

⎫ ▪ASSISTING THE GM BY TRAINING AND CROSS TRAINING TEAM MEMBERS 

⎫ ▪ASSISTING THE GM TO IMPROVE SPEED AND HUSTLE WITHIN THE STORE 

⎫ ▪LEARNING HOW TO TROUBLESHOOT AND SOLVE PROBLEMS WITHIN THE STORE 

⎫ ▪BUILDING POSITIVE RELATIONSHIPS WITH TEAM MEMBERS AND CREATING A FUN ATMOSPHERE 

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