There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Get ready for a career at the leading edge of the airline industry Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Key Responsibilities:

The Assistant Manager of Process Improvement is responsible for spearheading process optimization initiatives to enhance organizational efficiency and effectiveness. This role involves leading process improvements, managing change initiatives, and working closely with Process Improvement Analyst and the Workforce Manager to ensure timely and successful implementation of projects. The ideal candidate will excel in leadership, analytical skills, project management, and change management, with a focus on delivering impactful results.

Identify opportunities to decrease call volumes and transaction counts through detailed process analysisExplore and recommend automation solutions, self-service options, and process changes to enhance operational efficiencyCollaborate with the Analyst to identify and prioritize process improvement opportunities and ensure alignment between analytical and pain point findings and strategic goalsLead and oversee process improvement projects from inception to completion, ensuring that all project goals and deliverables are achievedCoordinate with cross-functional teams to ensure alignment on project objectives and timelinesPrepare and present project updates and reports to leaders, highlighting progress, challenges, and resultsDevelop and execute change management strategies to support the successful implementation of initiativesCommunicate effectively with stakeholders to prepare them for changes and address any concernsFacilitate training and support to help employees adapt to new processes and systemsPromote a culture of continuous improvement by encouraging feedback, innovation, and the adoption of best practicesAct as a mentor and coach to team members, promoting professional development and enhancing team performance

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Get ready for a career at the leading edge of the airline industry Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Key Responsibilities:

The Assistant Manager of Process Improvement is responsible for spearheading process optimization initiatives to enhance organizational efficiency and effectiveness. This role involves leading process improvements, managing change initiatives, and working closely with Process Improvement Analyst and the Workforce Manager to ensure timely and successful implementation of projects. The ideal candidate will excel in leadership, analytical skills, project management, and change management, with a focus on delivering impactful results.

Identify opportunities to decrease call volumes and transaction counts through detailed process analysisExplore and recommend automation solutions, self-service options, and process changes to enhance operational efficiencyCollaborate with the Analyst to identify and prioritize process improvement opportunities and ensure alignment between analytical and pain point findings and strategic goalsLead and oversee process improvement projects from inception to completion, ensuring that all project goals and deliverables are achievedCoordinate with cross-functional teams to ensure alignment on project objectives and timelinesPrepare and present project updates and reports to leaders, highlighting progress, challenges, and resultsDevelop and execute change management strategies to support the successful implementation of initiativesCommunicate effectively with stakeholders to prepare them for changes and address any concernsFacilitate training and support to help employees adapt to new processes and systemsPromote a culture of continuous improvement by encouraging feedback, innovation, and the adoption of best practicesAct as a mentor and coach to team members, promoting professional development and enhancing team performance

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

What’s needed to succeed (Minimum Qualifications):High school diploma or equivalent3 years of process improvement projects3 years of professional work experienceProficient with MS: PowerPoint, Word, ExcelStrong interpersonal, verbal and presentation skillsExposure to change management facilitation and enterprise communication and trainingExperience with process mapping and system analysisAbility to travel domestic/international up to 10%Ability to work from Arlington Heights and Willis Tower locationsAbility to observe the operation on all shifts, holidays, and IRROPs events as needed for researchMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):Bachelors degree or 4 years of relevant work experienceAviationEngineeringBusinessFinance4 years of process improvement projectsAirline proven experience1-2 years of people managing1-2 years of project management or related experienceExperience with data visualization tools (i.e., Power BI, Spotfire, Python, Foundry)

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contactJobAccommodations@united.comto request accommodation.

What’s needed to succeed (Minimum Qualifications):High school diploma or equivalent3 years of process improvement projects3 years of professional work experienceProficient with MS: PowerPoint, Word, ExcelStrong interpersonal, verbal and presentation skillsExposure to change management facilitation and enterprise communication and trainingExperience with process mapping and system analysisAbility to travel domestic/international up to 10%Ability to work from Arlington Heights and Willis Tower locationsAbility to observe the operation on all shifts, holidays, and IRROPs events as needed for researchMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):Bachelors degree or 4 years of relevant work experienceAviationEngineeringBusinessFinance4 years of process improvement projectsAirline proven experience1-2 years of people managing1-2 years of project management or related experienceExperience with data visualization tools (i.e., Power BI, Spotfire, Python, Foundry)

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contactJobAccommodations@united.comto request accommodation.