Assistant Manager at Dunkin'

Are you a highly skilled and motivated individual looking for an immediate opportunity to join the Dunkin' team? Do you thrive in a dynamic and fun-loving work environment? If so, we want you to join us as an Assistant Manager at Dunkin'!

Dunkin' runs on you, and we'll be running beside you every step of the way. Keeping America running is a big deal, and we're proud to be Movin' and Shakin' to fuel the day, every day. At Dunkin', our team members are the ingredients of goodness that make up a team that supports one another and local communities. Together we are ALL IN' for the win.

Benefits:

Competitive Pay Growing Paid Time Off*Competitive MVP Healthcare and Dental Benefits*Career Development and GrowthDiscounted College Degree ProgramWeekly wage and Direct deposit Bereavement Leave*

Requirements:

Strong interpersonal and leadership skillsJudgment, tact, and diplomacy to effectively resolve conflictsIntermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis. A working knowledge of Google applications is preferred.

Training/ Certification Requirements

All Management Courses required via Dunkin Brands The CENTER

Competencies:

Great Focus:

Understands and exceeds guest expectations, needs, and requirementsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery process

Passion for:

Sets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersSets, prioritizes and maintains focus on important activitiesReads and interprets reports to establish goals and deliver resultsSeeks ideas and best practices from other individuals, teams, and networks and applies them

Problem Solving and Decision Making:

Identifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryIdentifies the root cause of a problem and implements a solution to prevent it from recurringEmpowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

Develops and maintains relationships with team membersOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsEncourages collaboration and teamworkLeads others; negotiates and takes effective action

Building Effective Teams:

Identifies and communicates team goalsMonitors progress, measures results, and holds others accountableCreates strong morale and engagement within the teamAccepts responsibilities for personal and team commitmentsRecognizes and rewards employee's strengths, accomplishments, and developmentListens to others, seeks mutual understanding, and welcomes sharing of information, ideas, and resources

Conflict Management:

Seeks to understand conflict through active listeningRecognizes conflicts as an opportunity to learn and improveResolves situations using facts involved, ensuring consistency with policies and proceduresEscalates issues as appropriate

Developing Direct Reports and Others:

Works collaboratively with employees to create individual development plans to strengthen their knowledge and skillsRegularly discusses progress towards goals, reviews performance, and adjusts development plans accordinglyProvides challenging assignments for the purpose of developing othersUses coaching and feedback opportunities to improve performanceIdentifies training needs and supports resources for development opportunities

Business and Financial Acumen:

Understands guests and competition; translates and applies own expertise to address business opportunitiesApproaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement changeHas a working knowledge of profit and loss and other key financial measurements to identify business trends, make adjustments accordingly, and set goalsUnderstands, analyzes, and communicates the key performance/profit levers and manages to these measures

Skills and Qualifications:

Fluent in EnglishRestaurant, retail, or supervisory experienceBasic computer skillsAt least 18 years of age (where applicable)Basic writing skillsHigh School diploma (or equivalent)Proficient in math and financial management

Responsibilities:

Job Summary:

In addition to adhering to the Crew Member job description, Assistant Managers are responsible for the daily operations in the restaurant, including coaching Crew Members and Shift Leaders throughout their shifts to execute Dunkin' Donuts operational standards and deliver a great guest experience.

Team Environment:

Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner. Deploy team members appropriately to meet guests' needs and service standards throughout the shift. Support training of Crew Members as directed by the Restaurant Manager or Assistant Manager. Communicate goals and hold team members accountable for performance during the shift.

Operations Excellence for Guest Satisfaction:

Hold guests as the highest priority and role model exceptional guest service. Drive a sense of urgency through Crew Members to satisfy guests' needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout the shift while taking appropriate steps to correct deficiencies

Company Introduction

We want you to join us, because Dunkin’ runs on you and we’ll be running beside you every step of the way. Keeping America running is a big deal, and we’re proud to be Movin’ and Shakin’ to fuel the day, every day. At Dunkin’, our team members are the ingredients of goodness that make up a team that supports one another and local communities. Together we are ALL IN’ for the win.