Reports to: General Manager

Job Summary: Manages the enterprise (the Company’s Jimmy John’s restaurant) to ensure outstanding customer service and high-quality products are delivered in order to achieve restaurant profitability.

Duties and Responsibilities:

Manages a staff of approximately 3 to 50 employees, in excess of 80 hours of labor each week.

Assigns, oversees and evaluates work.

Recommends promotion, transfer, or termination of employees based on performance.

Provides on-the-job training for new employees.

Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.

Supervises preparation, sales, and service of food.

Forecasts food items. Estimates what amount of each food item will be consumed per shift in order to avoid customer threats and set the following shift up for success.

Ensures that every customer receives world-class customer service.

Routes deliveries and serves drivers to maximize delivery business and speed within the four walls of the restaurant.

Completes and oversees daily food preparation (opening procedures, meat and vegetable slicing, bread production.)

Completes and oversees Closing Procedures.

Executes systems and procedures with 100% integrity and completeness.

Completes daily and weekly paperwork.

Responsible for 100% of the cash drawers at all times during the shift.

Receives and stores product.

Audits previous shift's systems and procedures for 100% integrity and completeness.

Completes preventive maintenance and upkeep on store's equipment and supplies.

Performs other related duties as requested.

Displays a sense of urgency in all tasks.

Knowledge, Skills, and Abilities

Must be able to read and write and communicate in English.

Position requires bending, reaching, stooping, climbing, repetitive motions, cognitive skills, standing and moving about the unit the entire workday.

Must be able to lift 50 pounds.

Must be at least 18 years of age, have a valid driver's license, reliable transportation, current automobile insurance and a clean driving record.

Special Requirements:

Willing to work evenings, holidays, weekends as business dictates.

Ability to establish priorities, work independently and proceed with objectives with minimal supervision.

Ability to handle and resolve customer threats and issues.

Ability to handle and resolve employee issues.

Skills to use a personal computer and various software packages (Word/Excel).

Ability to handle stress and a high-volume enterprise.

The Company will consider requests or exceptions based on legally protected religious observances, as reasonable accommodations to an employee’s disability, or as otherwise required by law.