About the Role: Grade Level (for internal use): 09 Job Summary: The Team Lead will be responsible for guiding and overseeing a group of team members to achieve departmental goals, deliver high-quality work, and maintain efficient operational performance. This position requires a balance of leadership, technical expertise, and communication skills to ensure that team members are well-supported, motivated, and aligned with organizational objectives. The Team Lead will foster a collaborative environment, provide coaching and mentorship, and drive continuous improvement initiatives. Key Responsibilities: Team Leadership & Supervision: Lead, motivate, and inspire a team of 120+ individuals to meet daily, weekly, and monthly targets. Provide guidance, direction, and support to ensure the team meets performance objectives and quality standards. Foster a positive and inclusive work environment, ensuring the team remains focused, engaged, and collaborative. Conduct regular team meetings to communicate updates, share best practices, and address any challenges. Task Management & Workflow Coordination: Oversee day-to-day operations, ensuring tasks are completed on time and in accordance with company procedures and quality standards. Delegate tasks and responsibilities to team members based on their skill sets, experience, and development goals. Monitor individual and team performance, adjusting workloads or providing assistance as necessary to meet operational demands. Training & Development: Provide on-the-job training and mentoring to new and existing team members to enhance their skills and productivity. Identify team development needs and work with management to create training programs or growth opportunities. Perform regular performance reviews, providing feedback and coaching to improve both individual and team performance. Performance Monitoring & Reporting: Track and measure individual and team performance metrics, providing reports and updates to management. Ensure that team members adhere to established quality standards, processes, and KPIs. Identify areas for improvement and proactively implement corrective actions to address any performance gaps. Problem-Solving & Issue Resolution: Act as the first point of contact for resolving team-related issues, conflicts, or concerns, ensuring quick and effective resolutions. Analyze challenges faced by the team and provide solutions to streamline operations and improve overall performance. Escalate complex or unresolved issues to higher management as necessary. Collaboration with Cross-Functional Teams: Collaborate with other departments to align on projects, initiatives, and operational goals. Serve as a liaison between upper management and team members, conveying updates, expectations, and feedback both ways. Work with other team leads and department heads to share best practices, discuss challenges, and ensure alignment across teams. Continuous Improvement: Encourage a culture of continuous improvement by identifying and implementing process enhancements or best practices. Lead initiatives to improve team efficiency, reduce errors, and optimize workflows. Stay up-to-date with industry trends and new technologies to propose innovative solutions for the team. Administrative & Operational Support: Ensure accurate documentation and reporting of team activities, attendance, and other relevant data. Handle administrative tasks related to team operations, including scheduling, resource allocation, and workload management. Ensure compliance with company policies and health & safety regulations. Qualifications: Experience: 2-3 years of experience in a leadership or supervisory role, with experience in [specific industry or department]. Proven ability to manage a team, set clear goals, and motivate others toward achieving high performance. Skills & Competencies: Strong leadership and people management skills. Excellent communication and interpersonal skills. Problem-solving and decision-making abilities. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), Power Bi & Spark Assist (LLM). Ability to prioritize tasks and manage time effectively. Conflict resolution and coaching skills. Attention to detail with a focus on quality and accuracy. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- OPSGRP103.1 - Middle Management Tier I (EEO Job Group) Job ID: 309625 Posted On: 2025-01-09 Location: Hyderabad, Telangana, India