As an IT Support Engineer, your responsibilities will include:

Providing technical support and assistance to end-users and clients Diagnosing and resolving hardware, software, and network issues Installing, configuring, and maintaining IT systems and applications Collaborating with internal teams to identify and address IT needs Managing user accounts, permissions, and access rights Monitoring IT infrastructure and proactively addressing potential issues Documenting IT processes, procedures, and system configurations Conducting regular system audits to ensure compliance and security Assisting in the implementation of IT projects and initiatives Providing training and guidance to users on IT-related matters Experience 5-10 years of experience in the IT service industry Demonstrated experience in providing technical support and troubleshooting IT issues Proven track record of maintaining IT infrastructure and systems Experience in working with cross-functional teams and external vendors

Education Qualification Bachelor's degree in Computer Science, Information Technology, or a related field Relevant certifications in IT support and systems administration are preferred Certification Required

Preferred certifications include, but are not limited to:

CompTIA A+ Microsoft Certified: Azure Fundamentals Cisco Certified Network Associate (CCNA) Behavioural Skills Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to work effectively in a team environment Adaptability and willingness to learn new technologies Customer-focused mindset with a commitment to delivering exceptional service Technical Skills

The ideal candidate should demonstrate expertise in the following technical skills:

Operating systems: Windows, Linux Networking: TCP/IP, DNS, DHCP, VPN Hardware troubleshooting and repair Virtualization technologies (e.g., VMware, Hyper-V) IT security best practices and tools Cloud services and solutions (e.g., Microsoft Azure, AWS) IT service management and ticketing systems Database management and SQL Scripting languages (e.g., PowerShell, Bash) Non-Negotiable Skills Expertise in IT support and troubleshooting Strong communication and customer service skills Ability to work collaboratively in a dynamic environment Conclusion

Joining our team as an IT Support Engineer offers the opportunity to contribute to the success of our organization while advancing your career in a dynamic and supportive environment. If you are dedicated to providing exceptional IT support and are eager to take on new challenges, we welcome your application.