Role Introduction

Report To: Cargo Standard, Policy and Operations Support Manager

You will be part of a dedicated team focused on developing and enhancing freighter handling systems and solutions.

As an Assistant Manager Cargo Operational Solutions, your goal will be to oversee the development of ramp handling, aircraft loading, and weight and balance functions. You will act as an operational expert and contribute to project teams managing the development, testing, and implementation of operational solutions.

In this role, you will gain valuable insights into cargo service delivery and operational efficiency. You will have the opportunity to lead significant projects that enhance global operations and improve service quality across the network.

Key Responsibilities
Coordinate with project leaders to gather and consolidate requirements for load control and reconciliation systems; lead digital projects in collaboration with operational and technical stakeholders to enhance productivity and safetyCollaborate with the cargo IT team to refine system design and customization specificationsProvide administrative support, including user access management and aircraft profile configurationWork with the project team to develop customization features and offer feedback on user experience and interface designConduct user acceptance testing with project leaders and IT teams to ensure systems meet design specificationsParticipate in training and change management initiatives to support the network; develop rollout plans with the project team, defining roles, timelines, and success criteria for system implementationPerform process gap analysis and review current procedures for future improvementsEnsure revised procedures comply with regulatory standards and organizational requirementsProvide feedback on outstanding items to the project team and coordinate with vendors for timely deliveryCollaborate with stakeholders to design post-implementation reports for data analytics on system utilization and complianceRequirements
Tertiary education or equivalent qualification3 to 5 years of experience in operations and project managementIn-depth knowledge of freighter handling and load control processesProven project management skills with a focus on deliveryStrong analytical and problem-solving capabilitiesExcellent planning and organizational skillsExceptional communication and interpersonal skillsProficient in computer applications, including database managementStrong command of spoken and written EnglishWillingness to travel extensively for work as neededPersonal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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