Main Tasks

Perform Sales and Delivery Order Management tasksContribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery trackingSupport Credit Management, Billing and Accounts Receivable Follow-upManage Master Data maintenance process to ensure effective order managementHandle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer Support implementation of business rules related to customer order management processProvide order status report and track customer orders, transactional report creation & circulation and timely following up for documentationContribute to further development of customer care organization in Asia Pacific, fostering a culture of customer focus in the teamCapture market intelligence from daily interactions with customers & share with the business as appropriate

 

Personal Competencies:

Demonstrate Customer FocusCollaborate for AchievementCommunicate Effectively

 

Functional / Technical Competencies:

Well versed with SAP OTC processesGood understanding of the products / services of relevant business segmentsGood knowledge of the business processesService Excellence Competencies