As an Assistant Manager Digital Operations, you will be responsible for providing key support towards day-to-day business operations for Adidas EU. The role will require supporting the local eCom market in technical discussions with Global IT, Global Hype & Product Teams, Digital Sales Solutions, etc. to provide INPUT and eventually EXECUTE for the day-to-day business and support strategic initiatives.

Key Responsibilities:

Product launches:

Support Digital Consumer Operations team (DCO) in providing input into global operations best practice definition, communication, monitoring strategy etc. Execute local market activations of fast selling products via app mechanics to ensure operational stability and support business objectives. Support Global Hype team with coordinating EU specific hype launches. Support in driving growth initiatives related to APP KPIs via product launches and mechanics. Support membership activations via Membership mechanics.

Project Management

Support with operationally focused projects or enhancement requests with our local & global teams across Trading, Digital Product, Marketing Activation and BU teams. Support business initiatives by striving to become a subject matter expert. This involves understanding business needs and proposing creative solutions. As much as serving as single key point of contact for product launches executed in EU market. Build close collaboration with Originals, Football and Running BU teams to onboard them on local market activations executed via mechanics. Work closely with Digital Product teams to enhance or develop new functionalities for app mechanics.  

Day to Day Operations

Support as first level of escalation for local market business functions. Monitor and coordinate with IT Service Managers for ticket prioritization & resolution and relay communications to line managers and relevant stakeholders. Ensure the success of the eCommerce Platform operations strategy across .COM & Adidas APP through constant monitoring of the operational KPI’s (no oversell, no cancelations, no bot attacks, sell through, net sales). Support in managing and verifying ecommerce data across different platforms (inventory, order management, etc.) – ensuring platform stability and core KPIs. Manage local product launch calendar while documenting the KPIs and results after each campaign via scorecards. Understand and be able to navigate through inventory, order management, IT and platform related topics and systems for issue management.

 

Education and Stakeholder management

Become subject matter expert on the platform capabilities across app & .com. Provide creative solutions to support the eCom growth initiatives, such as app business. Educate BUs, Trading and Buying teams on the execution of fast selling product via app mechanics and drive the agenda behind it. Provide scorecard results for each activation showcasing the results and conclusions post every market launch.

 

Key Relationships:

Local eCom Teams – Trading, Buying, Digital Merchandising, Analytics, Supply Chain, Customer Service, Brand Activation, Store Operations, Newsroom and Media teams, Retail IT partners Global Teams - Digital Hype & Product teams, Global IT, BUs. External Teams - External vendors

 

Knowledge, Skills and Abilities:  

Good presentation and communication (verbal and written) skills across different levels within a global organization Self-motivated, approachable and quick to adopt new learnings Driven and passionate to understand new systems and technologies however complex Analytical mind-set and innovative thinker - continuous enhancement of Data Driven approaches to operations is a key goal for our team Organized and able to communicate and educate non-technical stakeholders Comfortable working independently towards common goals and agreed deadlines Capable to work in a team environment and coordinate multiple tasks with conflicting priorities Knowledge of eCommerce platforms, processes and data flows preferred Exposure to some of the following systems and technologies is preferred: Commerce.Next tools and services and Salesforce Commerce Cloud or relatable eCommerce Platform STIBO PIM or relatable product information management systems Adyen or relatable eCommerce Payment solutions SAP/Omnihub or relatable order/inventory management systems Akamai mPulse or relatable page performance and performance management tools Atlassian JIRA & Confluence or relatable ticket support platforms E-commerce APPs Knowledge of tools and methodologies such as Adobe Analytics, Kibana, A/B Testing 

 

Requisite Education and Experience / Minimum Qualifications: 

College/University degree from an accredited institution in Computer Science or Business/Marketing or equivalent combination of education and experience 1-2 years of eCommerce / retail / digital experience, preferably within an Operations role Experience in order management, technical issue resolution, AGILE, product management is a plus Experience in managing implementation and running of campaigns and product launches. Basic to intermediate knowledge of web analytics tools. Practical experience and of MS-Excel, MS-Word and MS-Powerpoint.