Assist the Guest Experience Manager to build relationships with guests on behalf of the hotel by having the management team involve with key touch points such as arrival and departure, social spaces, drinking and dining, and events. To assign the management team members as guest contacts during their stays and visits to events and outlets.To maintain a presence in key areas of the hotel during times of guest movements, including but not limited to arrival departure, meal times, special events, and other peak timesTo ensure that all Guest Services employees deliver the brand promise and provide exceptional guest service at all times. To ensure that Guest Services employees also provide excellent service to internal customers as appropriate.To assist in greeting and checking-in VIP and Long Stay guests, or to ensure that they are met by an Assistant Manager.To ensure that all Guest Services employees are aware of current promotions, policies and other important information.To ensure that all Guest Services employees are familiar with the hotel’s products and services.To implement consistent guest recognition programs and ensure that the team maintain a relevant guest history database.To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.To support Guest Services areas during peak periods to ensure that the area is managed well by the respective team and delivers the brand promise.To ensure that guest history records are accurately maintained To coordinate between departments in order to monitor each guest touch point, especially the Housekeeping Specialist, Food Beverage, Engineer and Front Office.To work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.To monitor service standards in general, working through the respective Head of Department to take corrective action where necessary.To ensure that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.To ensure that all V.I.P. and long stay guests are met on arrival by the appropriate hotel representative.To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.To work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.To make sure that Guest Services employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

Assist the Guest Experience Manager to build relationships with guests on behalf of the hotel by having the management team involve with key touch points such as arrival and departure, social spaces, drinking and dining, and events. To assign the management team members as guest contacts during their stays and visits to events and outlets.To maintain a presence in key areas of the hotel during times of guest movements, including but not limited to arrival departure, meal times, special events, and other peak timesTo ensure that all Guest Services employees deliver the brand promise and provide exceptional guest service at all times. To ensure that Guest Services employees also provide excellent service to internal customers as appropriate.To assist in greeting and checking-in VIP and Long Stay guests, or to ensure that they are met by an Assistant Manager.To ensure that all Guest Services employees are aware of current promotions, policies and other important information.To ensure that all Guest Services employees are familiar with the hotel’s products and services.To implement consistent guest recognition programs and ensure that the team maintain a relevant guest history database.To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.To support Guest Services areas during peak periods to ensure that the area is managed well by the respective team and delivers the brand promise.To ensure that guest history records are accurately maintained To coordinate between departments in order to monitor each guest touch point, especially the Housekeeping Specialist, Food Beverage, Engineer and Front Office.To work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.To monitor service standards in general, working through the respective Head of Department to take corrective action where necessary.To ensure that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.To ensure that all V.I.P. and long stay guests are met on arrival by the appropriate hotel representative.To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.To work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.To make sure that Guest Services employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.