Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Manager - Life Insurance Training

In this role they need to Ensure 100% adherence to SOPs/Update trackers, update dissemination, error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments

Responsibilities:

Take ownership for New Hire Training Knowledge Management

Timely effective pre- process process trainings

Ensure100% adherence to SOPs/Update trackers, update dissemination, error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments

Adherence to Genpact business training common minimum practices

Daily touch points with process trainers, SME to effectively drive knowledge management and people development practices

Maintain key records like working files, email for reference and audit purpose

Qualifications we seek in you

Minimum Qualifications:

Any graduate except B. Tech and Technical Graduation Law

Relevant experience in Customer Service Claims backend operations experience in Life Insurance

Preferred-prior Transitions/ knowledge transfer experience/engagement to enable smooth knowledge capture/ transfer

Preferred skills:

Proven work experience preferred in Customer Service backend operations experience in Life Insurance

Excellent Interpersonal skills

Proactive communication High analytical skills – should be able to foresee issues and suggest solutions, with impactful data

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.