The Team:

The eCommerce Logistics team plays a crucial role in ensuring the smooth and efficient functioning of the organization by strategically deploying resources and optimizing process flows across departments. Our goal is to support business growth by adapting to changing processes and procedures and creating a productive environment. Additionally, we are responsible for ensuring a seamless and accurate receiving process to fulfill our commitment to eCommerce end-user client orders.

The Opportunity:

As the Assistant Manager overseeing the eCommerce Processing Area, you will provide guidance, instruction, and support to the Distribution and Service Center’s processing staff responsible for the fulfillment and packing of all outbound Hermès online client order requests, as well as partnering with eCommerce Order Processing team for client returns.

You will collaborate with your fellow management team members, communicating daily regarding staff allocation, workflow, order prioritization, and specific departmental needs. You will ensure that eCommerce productivity levels and sales budget objectives are met daily.

In addition to your daily interactions with the Distribution and Service Center leadership team, you will also partner with team members in the eCommerce Logistics department, CRC (Customer Relations Center), and New York Corporate eCommerce team.

As you become more knowledgeable and familiar with your job responsibilities and company procedures, you will oversee the onboarding, training, and supervision of new and existing eCommerce online processing department personnel.

This position is onsite in our Dayton, NJ Distribution & Service Center.

About the Role: 

Oversee and assist the eCommerce Order Processing team with the scanning and invoicing of outbound eCommerce client orders using SCALE WMS and Magento software applications Lead client returns processing In cooperation with the department Director, standardize all relevant procedural documentation and departmental SOPs (Standard Operating Procedures) Support the onboarding and training process to effectively cross-train new and existing team members Maintain departmental KPI (Key Performance Indicators) to support and standardize monthly reporting requirements from the eCommerce processing area Initiate updates and direct communication to internal stakeholders’ inquiries and informational requests through the use of Outlook emails, Microsoft Teams IMs, phone calls, or updates within HOP proprietary software applications (e.g.: Magento, etc.) In cooperation with the department Director, champion and recommend departmental process improvement initiatives Conduct oneself in a customer-centric but pragmatic manner to achieve optimal results Work closely with the HOP Dayton Management Team to provide department reporting updates on an ad hoc or continuous basis Maintain a flexible schedule to meet the needs of the business, including extended holiday or weekend hours during designated periods throughout the year Perform all other duties as assigned by your manager or distribution center leadership

Supervisory Responsibility: 

Yes

Budget Responsibility: 

No

Decision Making Responsibility: 

Yes

About You: 

3+ years of experience, including hands-on in similar role and/or department Bachelor’s Degree preferred Bilingual – English / Spanish preferred Ability to lift up to 50lbs Follow proper safety procedures Knowledge of WMS Manhattan, CEGID, Magento, and JIRA are a plus Demonstrates the appropriate level of urgency when addressing and resolving escalations or actionable service requests Exceptional written, verbal and presentation skills Curious and problem-solving mindset Strong organizational skills, including multitasking, time management, and meticulous attention to detail  Experience in the Luxury industry, or knowledge of the Hermès product line Experience in Microsoft Office applications Solid understanding of budgeting and ability to exercise appropriate judgement High level of attention to detail Proven excellence at meeting long and short-term deadlines

The range for this position is $80,532 - $92,036 annually. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.