This role works collaboratively with Casino VIP Marketing Manager in establishing and maintaining all VIP Marketing programs and initiatives. Oversees and evaluates employee performance; establishes performance goals to achieve expected results; provides feedback and coaches others on work performance; takes corrective efforts to address deficient work performance; creates a learning environment; develops and encourages collaborative relationships to facilitate the accomplishment of work goals; commits to continuous learning and improvement; strengthens and promotes personal and/or professional development; manages and/or participates in employee selection and new hire onboarding activities; clarifies responsibilities and work expectations; recognizes and rewards achievements; establishes task ownership and accountability; models inclusive and collaborative behavior.  Rollout, train, and maintain all VIP Marketing programs.  Assist in VIP event planning, execution, and analysis.

Our ideal candidate:

College degree preferred.  At least 3 years of Casino Marketing and/or Player Development experience required.  Previous experience required in a supervisory capacity working at a casino property or Sales team management experience. Passion for team building and mentoring. Strategic thinker and comfortable with both people and data Must have knowledge of casino operations and VIP complimentary programs. Must have computer skills including Microsoft Office 365.  Must have the ability to lead and motivate teams towards performance goals. Strong people skills and communication skills a must.

About the role:

Assist in developing strategic short-term and long-term planning for the Casino Marketing operations.  Analyze department expenses and customer development efforts to ensure maximum profitability. Establishes and maintains the good will of our VIP customers based upon professional knowledge of individuals.  Host and engage with VIP players at special events and functions.  Plans, schedules, and makes necessary arrangements for selected gaming customers and groups.  Assists customers with complimentary privileges.  Manage all complaints and comments from customers.  Collaborates with other departments to resolve customer complaints to ensure satisfaction.  Prepares and coordinates weekly meetings with assigned team members.  Recommends changes in hiring, promotion, demotion, and termination; recommends wage and salary adjustments for personnel within established limits.  Works closely with support departments, including hotel, food & beverage, special events, table games and slot operations to ensure cohesive and quality service for the VIP’s.  Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Handles team members’ complaints or grievances. Monitors legal compliance with federal, state, and gaming laws.

A few more things: 

Must be able to move in and around the casino floor.  Must be able to respond calmly and handle multiple customers’ demands in a fast-paced environment.  Must be able to work long hours any day of the week and be able to stand for long periods of time.  Must be able to bend, stoop, crouch, kneel, twist, balance and work at a desk when performing clerical functions.  Respond to visual and aural cues.  Must be able to tolerate areas containing secondary smoke.  Able to handle more than one function at a time by being well organized and pay attention to details.  Must have manual dexterity to operate the following equipment:  personal computer, phones, fax, photocopier, and 10 key adding machine.

 

Salary: $75k- $80k per year, depending on experience.

 

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah’s Resort Southern California reserves the right to make changes to this job description whenever necessary. 

Harrah’s Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. 

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes. 

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.