WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

What are your key responsibilities?1. Improve process effectiveness and efficiency - thereby generating cost savings2. No Show %3. 1 Customer/WNS impact project within the team4. All things are in place from ISO prospective5. Create all managerial reports for senior manager / senior leadership. 6. Prepare graphs, charts and visual presentation aids for all departments. 7. Monthly absenteeism % for the team to be 9% or less than 9%8. 16 Hrs of individual staff training (12 hrs Dev & 5 hrs BPET). To be measured on quarterly pro-rata basis at 3 hrs of training coverage per staff per quarter9. One back up to be identified10. Ensure at least 80% cross-functionality within the team11. Evaluate individual staff performance and provide feedback.12. Accurately maintain work, query, and error logs and prepare accurate and timely operations MIS, as requested by the Deputy ManagerCustomer related: Responsible for maintaining and achieving team SLA targets. Process related: Responsible for supervising day to day operations. Responsible for handling schedules and other related personal issues for employees. Study and implement new production techniques. People Related: Responsible for handling schedules and other related personal issues for employees. Quick to take initiative in accepting responsibility. Manage performance evaluations, encourage a productive and team-spirited, customer-centric environment. Reporting and documentation: Create all managerial reports for senior manager / senior leadership. Prepare graphs, charts and visual presentation aids for all departments. Training and updating knowledge: Attend the specialist seminars which help to increase manager related information. Complete all clients and WNS required training. Ensure at least 80% cross-functionality within the team.Qualification & Experience : Graduate in any field. Experience 4-6 years

Master degree. M.com or MBA or CA-Inter