WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

JOB FUNCTION: 8 - 10 years of experience in Credit & collections Supervises staff and daily operations of Finance department Collection function on a regional basis. Ensures staff follows global policies, procedures and processes related to collection activity. Supervises delinquent account collection activity and customer follow-up. Works with management and collections staff to maximize effectiveness of process, ensuring timely collections and increasing productivity. JOB RESPONSIBILITIES: *1. Ensures collection staff follows global policies, procedures and processes related to collection activity. *2. Supervises delinquent account collection activity and customer follow-up. *3. Works with management and collections staff to maximize effectiveness of process, ensuring timely collections and increasing productivity *4. Supervises with collection staff the arrangement of payment terms and follow-up collection of accounts. *5. Supervises credit analysis staff. Leads collection staff with customer questions on collection process and works to handle difficult escalated questions and issues. *6. Works with management to determine collection effectiveness, metrics and track performance to bring about improvements in process. *7. Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensures that all policies are understood and adhered to *8. Performs other duties as directed..

• B. Com Graduate• Strong Microsoft Office skills (Excel, Power point, Outlook)• Ability to lead a team• Proven ability to strategically interact with customers• Able to prioritize and manage stressful situations• Knowledge of Oracle, high radius, Cforia is an added advantage• Excellent written & verbal communication skills• Ability to work under pressure• Good Team Player • Multi-tasking• Target oriented• Audit methodology• Time management• Motivate self & others