Create and execute a strategic sales plan that expands our customer base and extends the company's global reach Meet with potential clients and grow long-lasting relationships that address their needs Identify knowledge gaps within the team and develop plans for filling them Manage the month-end and year-end close processes Represent the company effectively with comprehensive knowledge of our offerings Research consumer needs and identify how our solutions address them Achieve company objectives by planning thoroughly, setting sales goals, analyzing performance data, and making forecasts Generate leads, and establish and nurture client relationships. Establish and maintain positive relationships with existing clients. Provide prompt, efficient, and satisfactory responses to customer inquiries Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments. Analyze customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media Monitor customer feedback regularly and identify areas of improvement in our products and services Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised. A bachelor’s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management. 3+ years of experience in a customer-facing role. Successful record of developing and implementing customer relations strategies. Strong problem-solving abilities with time management skills. Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company’s strategies and initiatives. A customer-centric attitude to handle challenging client situations. Communication- Excellent verbal communication and active listening skills.