Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Manager-Service Now

As a ServiceNow Developer, your primary responsibility is to solution, develop, and implement effective ServiceNow solutions that align with business objectives and meet the needs of the organization. You will work closely with stakeholders, including business and process owners, and development teams, to analyze requirements, design technical solutions, and oversee the implementation and configuration of the ServiceNow platform. Your expertise in ServiceNow's capabilities and best practices will enable you to develop a scalable and sustainable solutions that enhance productivity, streamline processes, and improve overall service management.

Responsibilities
• Design and implement scalable, performant, secure, and maintainable ServiceNow custom solutions.
• Provide technical leadership and guidance to development teams, ensuring adherence to best practices and standards.
• Collaborate with cross-functional teams, including developers, administrators, and business analysts, to drive successful implementations.
• Mentor Developers and provide technical guidance and support as needed.
• Conduct code reviews, troubleshoot technical issues, and provide solutions and recommendations.
• Identify opportunities for process improvements and automation within the ServiceNow platform.
• Proactively propose innovative solutions and new features that drive business value.
 
Qualifications we seek in you
Minimum qualifications/skills
• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
• Relevant experience in ServiceNow Development with a focus on building custom applications, Integrations, and workflows.
• In-depth knowledge of the ServiceNow platform, including Service Catalog, Incident Management, Problem Management, Change Management, and other ITSM modules.
• Proficiency in configuring and customization including foundational data setup such as service catalog, categories, items, and request workflows.
• Experience with ServiceNow integrations, REST/SOAP APIs, Integration Hub and data exchange mechanisms.
• Strong understanding of ITIL processes and IT service management principles.
• Excellent problem-solving and analytical skills, with the ability to identify issues and propose effective solutions.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.


Preferred qualifications/skills 
• ServiceNow Certified Application Developer (CAD) certification.
• Experience with other ServiceNow products such as IT Service Management (ITSM), Customer Service Management (CSM)
• JavaScript, Business Rules, Server-side scripting, Client-side Scripting, Script Includes, service catalog, ServiceNow.
• Good to have custom application experience.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training