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We are currently seeking fresh Graduates to join the Contact Centre team in Wealth Personal Banking on a fixed-term assignment for duration of 12 months

Role Purpose

Handles general customer contacts in a contact centre environment typically on multiple products and or propositionProvides high quality service to achieve maximum customer satisfaction by ensuring the completion of Video Customer Identification Process (VCIP) journey at first contact, where possibleTakes ownership and initiative to complete steps involved for resolution. Responsible for achieving individual key performance indicators whilst maintaining quality and compliance

Principal Accountabilities

Enable customers to submit their KYC information through a video call from any place of their convenience ensuring compliance, faster on-boarding and minimize time to revenue.Provide excellent customer service to customers byface to face interaction to expedite the KYC processAct as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these valuesPerform Customer Due Diligence as per the laid down guidelines in Standard Operating ProcedureMaintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations Functional Instruction ManualMaintain HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely mannerFosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completedOptimize relations with regulators