**Description** **CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.** CRST’s Home Solutions - NAL division is focused on final-mile home delivery of big and bulky products. Home Solutions works with high-profile retailers to deliver, install, and assemble large items like furniture, exercise equipment, and appliances. This valuable service helps our retail partners meet the needs of the growing home-delivery market. **Location:** Dallas, TX - Supporting IKEA **Schedule:** 2:00pm-10:30pm 3 weekdays + Saturday and Sunday to cover load out and be available. **Job Summary:**  Assist Market manager in all operational aspects of assigned IKEA location in Arlington, TX. Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations. **Essential Duties and Responsibilities: ** + Assist Market Manager in all operational aspects of assigned location + Oversee a team of 6 Logistics Coordinators + Assist in the coordination of load-out on weekends and ensuring everyone has assigned orders on a daily basis. + Perform weekly inventory audit. Validation of weekly motor carrier partner pay + Address and resolve motor carrier partner questions and concerns + Assist in managing the day-to-day POD process including collection and weekly audit of documents + Point of contact for assigned stores for basic issues regarding deliveries from the store, when necessary. + Identify, escalate and execute on management-approved opportunities for increased productivity for the territory + Seek and solicit local independent motor carrier partners for contacting, operational standards and cost efficiencies + Act as a liaison between local customers, warehousing partners, independently contracted motor carrier partners and the CRST Corporate Office + Exercise professional judgment and diplomatic approach to issue management and resolution + Builds company image within market by collaborating with carrier partners, customers and management. + Completes all work by timely return of phone calls, emails, and customer, partner and internal inquiries **Preferred Skills:** + Management of Financial Resources + Judgement and Decision Making + Good Time Management + Operation and Control + Critical Thinking and Negotiation + Operations Analysis and Coordination **The CRST Core Values:** Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities. **Did You Know?** + CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to provide the best service to our customers and the best work environment for our employees. + We’re family-owned. We’re dedicated to building on our founder’s legacy to make CRST the transportation solution. + CRST is headquartered in Cedar Rapids, IA. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country. When we thrive, America thrives! **EEO Statement:** All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.