Your Impact

The Assistant Manager of Customer Marketing will work with Customer Marketing leadership to assist in conceiving omni-channel customer activation and engagement strategies through data-driven decisions that power personalized customer experiences for the DIY and Pro customer segments (and respective subsegments) by leveraging customer insights, understanding the competitive landscape, and working within cross-functional teams. The position will report to the Director​ of Customer Marketing and will serve as a subject matter expert focused on driving personalization/Next Best Actions in our paid and owned channels through Triggers, Recommendation Engines, and AI/ML Models. The Assistant Marketing Manager will have to know how to best represent the work with key stakeholders. Demonstrated experience working in agile teams across Digital Marketing, Data Analytics, and Omnichannel Customer Journeys is a plus.

What You Will Do

Partner with Customer Marketing leadership to execute campaigns or test & learn optimizations within cross-functional continuous marketing POD focused on Do-It-Yourself (DIY) or Pro customers. Should also be able to function independently in this capacity

Partner with Customer Marketing leadership analyzing/interpreting data to draw clear, actionable conclusions and tactical plans for the assigned customer segment to drive incremental sales and margin using omni-channel journeys

Work with and support the Customer Marketing leadership to refine segment strategy and plan that will drive higher engagement – leading the development of briefs and serving as the assistant integrator across marketing and broader organization

Leverage customer data, business insights, brand and business priorities and sales and margin goals to operationalize omni-channel journeys including but not limited to owned channels like email/app/SMS, dotcom, in-store/POS and to paid channels in partnership with the media activation team, media agency, and paid platforms like Meta, Epsilon Digital, etc

Support Customer Marketing Manager with measuring KPIs, identifying trends and continuous improvement opportunities to better drive our initiatives

Apply understanding of modern marketing solutions (e.g., data-enabled personalization) and channels during campaign planning

Comfortable operating in constant, rapid test & learn environment and driving organizational change through action

Be the customer champion and effectively communicate customer segment personalization strategy outside of own functional area to gain alignment

Working understanding of marketing channels including how they work, supporting technology, their capabilities, and their limitations

Establishes strong working relationships with cross-functional peers

Minimum Qualifications

Bachelor's Degree Marketing, Digital, E-Commerce etc.

3-5 years data-driven marketing experience

1-2 years' experience writing strategic briefs and working cross-functionally and leading customer marketing or integrated teams

1-2 years delivering business performance goals through an iterative and rapid test/learn/scale mindset

Preferred Skills/Education

1-2 years' experience leading customer marketing at a retailer

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.