WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.  - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

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Hourly Rate of £12.80 per hour

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A WORLD OF REWARDS

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\n\nSmart uniform provided and laundered\nFree and healthy meals when on duty\nGrow your Career !\nPersonal Development programmes designed to support you at every step of your career \nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nHigh street discounts: with Perks at Work\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nDiscounted dental and health cover\nDiscounted Taxi when public transports stop running\nModern and inclusive Team Member’s areas\n\n

 

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An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

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What will I be doing?

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As Assistant Night Manager, you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:

\n\nOversee the entire Front Office operation to maintain high standards\nAssist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement\nServe as a point of contact for regular and important Guests\nComplete Night Audit duties\nMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities\nUnderstand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy\nRepresent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel\nAct in accordance with all security and emergency procedures and manage the instigation of these, as required\nCompile adequate handover to Early staff / Duty Manager\nAttend appropriate training courses, when required, and assist with the Night Team's training and development efforts\nDemonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area\nAct in accordance with policies and procedures when working with front of house equipment and property management systems\nConduct Health and Safety Checks and Night Walks\nMaintain a good status awareness of all hotel areas\n\n

What are we looking for?

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Assistant Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPrevious supervisory experience in Front Office within the hotel, leisure or retail sector\nCompetent level of IT proficiency\nExcellent leadership and management skills\nCommitment to delivering a high level of customer service\nAbility to work under pressure\nExcellent grooming standards\nPositive attitude and good communication skills\nFlexibility to respond to a variety of work situations\nAbility to work on your own and as part of a team\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious experience in the hotel industry\nPrevious experience with Front Office Management Systems\nPrevious experience with cash handling\n\n

EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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