POSITION:           Asst. Ops Manager, Housekeeping

REPORTS TO:     Operations Manager, Conversions & Housekeeping

FLSA STATUS:    Exempt

Summary

The Assistant Operations Manager, Housekeeping plays a pivotal role in ensuring cleanliness, hygiene, and overall guest experience at one of the most iconic sports and entertainment venues in the region. Reporting directly to the Operations Manager, this position is responsible for overseeing and managing the operations of a third-party cleaning company to maintain the highest standards of cleanliness and presentation for the stadium's various events as well as assist with other tasks in the Operations Department. The Assistant Operations Manager, Housekeeping is instrumental in creating a safe, welcoming, and comfortable environment for guests, staff, and stakeholders.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

Team Leadership and Management:

Supervise, train, and lead a team of housekeeping staff, ensuring they adhere to established standards and guidelines.Create and maintain a positive work environment that encourages teamwork, accountability, and continuous improvement.

Vendor Management:

Collaborate with the third-party cleaning company to ensure they deliver exceptional cleaning services in compliance with contractual agreements.Conduct regular meetings with the vendor to review performance, address concerns, and implement improvements.Manage large scale cleanings to ensure they stay within budget and in scope.

Quality Control, health and safety and SOPs:

Oversee the implementation of effective cleaning and sanitation procedures throughout the stadium, including seating areas, restrooms, suites, and common areas.Develop and Maintain Standard Operating Procedures (SOPs) for the housekeeping Department and ensure they are adhered to by a third-party cleaning company.Conduct regular inspections to ensure compliance with cleanliness and presentation standards.Identify areas for improvement and implement corrective actions promptly.Develop and maintain performance reports, including key performance indicators, to provide insights for decision-making.Assist in developing and maintain Ops Dept SOPs.Assist in overseeing training courses for Forklift, High Lift or other machines.

Inventory, Machines and Supplies:

Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels are maintained.Monitor expenses and budgets related to housekeeping operations, seeking cost-effective solutions.Oversee the maintenance and upkeep of all equipment and supplies – not limited to scrubbers, vacuums, carpet extractors, and other cleaning equipment, or all other tools/carts used in department. All equipment should stay in working order and maintenance schedules upkept.

Managerial Responsibilities 

Manages housekeeping third party vendor.Responsible for the overall direction, coordination, and evaluation of these units.Ensure each and every event is up to our world class cleaning standard.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience          

5 years’ experience in sports/entertainment facility preferred.A minimum 3-year Supervisory experience in Operations in a sports/entertainment facilityWorking knowledge of stadium, or arena and convention cleaning and event housekeeping.Ability to train, oversee and direct staff in the performance of housekeeping.Capable of working nights and weekends, holidays, and extra hours as needed.Ability to handle multiple tasks at one time and meet deadlines and function under stress.Ability to climb stairs.Ability to lift 40 lbs. unaided.

Skills and Abilities     

Operate a personal computer using Windows and Microsoft Office software.Operate standard office equipment including copier and fax machine.Follow oral and written instructions and communicate effectively with others in both oral and written form.Organize and prioritize work to meet deadlines.Work effectively under pressure and/or stringent schedule and produce accurate results.Maintain an effective working relationship with clients, employees, patrons, and others encountered in the course of employment.Remain flexible and adjust to situations as they occur.

Computer Skills  

Proficient with Microsoft Office Suite (Outlook, Word, Excel); and ability to learn all required business systems.

Note
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need reasonable accommodations to complete the application process may contact- 623-433-7110.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.