Assistant Operations Manager - Office

Job Summary:

 With minimal direction, the Assistant Operations Manager - Office reports to the Division’s Operations Manager, overseeing the Division’s administrative office functions.  The Assistant Operations Manager – Office role is an office-based role with direct supervision provided to the Service Coordinators.  

Other duties include assisting in the execution of the Inventory Management protocol established by the Division Manager.  The Assistant Operations Manager – Office also assists the Operation Manager in leading the Service Department to grow while following the company’s policies and procedures.

Primary Responsibilities Include, but are not limited to, the following:

Assist the Operations Manager with oversight and management of the administrative functions of the Service DepartmentProvide direct supervision daily to (the) Service Coordinator(s).  Assign duties, evaluate performance, and train to achieve continuous improvement in work performed by the Service Coordinators.Assist in plan management and implement schedules to meet daily customer commitments and ensure that the plan is executed correctlyReview workload and manpower to meet customer commitments in a cost-effective and efficient mannerEnsure all projects are completed timely, below budget, and to the customer’s satisfactionAssist the Assistant Operations Manager – Field in the execution of the Inventory Management protocol established by the Division ManagerAssist the Operations Manager in leading the service department’s growthAlways reinforce and enforce the company’s policies and procedures.Remain flexible and adjust to changing priorities promptly and effectively.Support and promote the company’s ADVANCE Training Program and the Division’s efforts and processes for training all service technicians.Perform all other duties as assigned.

 

Knowledge, Skills & Abilities

Work requires reasonable judgment in applying and interpreting policy, procedures, or precedents to problems of a well-defined nature.Work requires personal contact with others outside of the department to determine problems of a re-occurring but non-routine nature.Demonstrate practical interpersonal skills to interact with all employees within the organization effectively and professionally.Demonstrate planning and problem-solving/investigative skills as required to research inquiries related to job responsibilities.Active listening skillsAbility to assess and evaluate situations effectivelyAbility to identify critical issues quickly and accuratelyAttention to detailPractical oral and written communication skills

Leadership Competencies

At DuraServ, the following competencies are essential for success in the job: Action Oriented ● Communicates Effectively ● Customer Focus ● Decision Quality ● Drives Results ● Ensures Accountability ● Instills Trust ● Self-Development

 

Working Conditions

Work is in an office environment.  This position is classified as essential and those employed are expected to report to work in all conditions unless otherwise directed.

 

Required Qualifications and Skills:

High School graduation or equivalent; Bachelor’s degree is preferredPrior experience in the dock and door industry is preferredDemonstrated computer skills with proficiency in Microsoft Windows and Microsoft Office Suite software applications and the ability to learn other software quickly and efficientlyCustomer-focused and customer service-orientedDemonstrated leadership experience and capabilities

Benefits:

Continuous training and development programWe offer a full benefits package including health, dental, vision, supplement insurance plans, and a 401K with company match.The company benefits include life insurance and short and long-term disability.

Disclaimer 

This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.