JOB SUMMARY The Assistant Supervisor Operations performs all EMT/Paramedic duties in addition to overseeing field personnel and making supervisory-level decisions which involve staffing and allocation of resources within established policy and procedure. ESSENTIAL FUNCTIONS/DUTIES • Deliver high quality patient care and customer service within the prescribed scope of practice, established protocols, and company policies. • Serve as a leader and role-model to field personnel when responding to emergency and non-emergency calls. • Provide guidance and leadership to field crews as directed by the Operations Supervisor. • Oversee employee task performance and serve as an advisor for decisions requiring interpretation of clinical delivery and company policies while in the field. • Take corrective action when necessary with limited disciplinary authority after consultation with the Operations Supervisor. • Assist with scheduling, assigning, and reviewing the work of field personnel. • Maximize unit hours by continuously monitoring the schedule and operation via radio communication and in the field. • Ensure that ambulance calls are completed in an efficient and safe manner. • Verify that units are clean, stocked, and in working order; verify that buildings and grounds are clean and well kept. • Ensure that all necessary patient care and billing documentation is completed accurately and within specified timeframes. • Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service. • Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery. • Assist with and engage in the recruitment and training of new employees. • Develop and maintain positive relationships with patients, customers, stakeholders, peers, and members of the medical community. • Assist the Operations Supervisor with various tasks as needed. • Perform other duties as assigned. QUALIFICATIONS Experience: • Minimum 1 year of EMS field experience (3 years preferred). • Prior FTO or other leadership/supervisory experience preferred. Education: • High School Diploma or Equivalent (GED). • Some advanced education preferred. Skills: • Ability to function as an EMT/Paramedic and perform direct patient-care activities in the field with a high level of proficiency. • Thorough knowledge of equipment and supplies used in emergency care, patient care, and transport. • Strong leadership and decision-making skills. • Strong listening and comprehension skills. • Ability to adapt to quickly evolving situations. • Attention to detail and strong technical skills. • Thorough knowledge of System Status management. • Effective oral, written, and interpersonal communication skills. • Good working knowledge of Microsoft Office. • Ability to successfully pass a Physical Agility Test. Credentials/Licenses: • State EMT/Paramedic Certification. • State Driver’s License with driving record in compliance with GMR’s Safety & Driving policy (proof required if conditional employment is made). • BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications. EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.