Assistant Outlet Manager
Loews Hotels & Co
Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers’ ballpark and Dallas Cowboys’ Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.
This position is responsible for the overall management of the respective restaurant, to include: staffing, training, scheduling employees, planning and coordinating al restaurant activities to ensure efficient operation of the department. Producing a quality product which exceeds the guest’s expectations and hotel standards and is delivered in a friendly and professional manner.
Job Specifics
Greets and seats guests as needed and ensure total guest satisfactionOversees employees and operation ensuring organization, cleanliness, proper maintenance and suppliesProvides floor coverage as neededCoordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessaryOrganizes department through the creation of checklists, seating charts, pars and centralizing information and suppliesStaffs outlets for staff and management based on the information and needs as presented and defined by the Executive ManagementPlans 30/60/90 day forecast, yearly budget, and employee needs. Promotes within and outside of the hotel to generate salesControls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operationEvaluates the various reports supplied by supervisors and submits written observations on forms provided as requiredDirects staff towards the goals of the Loews Corporation as defined by managementEnsures proper handling of guest checks and payment transactionsIntercedes and/or fills in for employees should need occurTrains or supervises the training of all department employeesNotifies immediate supervisor promptly and fully of all problems or unusual matters of significanceIs polite, friendly, and helpful to the guests, management and fellow employeesAttends all appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaExecutes emergency procedures in accordance with hotel standardsComplies with safety regulations and proceduresComplies with hotel policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsOther duties as assigned
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