The Assistant Director of Teen Living Programs (TLPs) will work with the Director of TLPs and
Sr. Residential Director in the management of all aspects of Teen Living Programs. To this end, the Assistant Director will oversee the census, staffing, milieu operations, daily programming, clinical practice, and other operation functions of one of the TLP sites in order to achieve programmatic success.
Support the Director in ensuring that the goals and objectives of the TLPs are met and act on behalf of the Director in their absence or as requested in order to achieve programmatic success. Programmatic success is defined as operating a clinically informed 24-hour/7-day-per-week milieu, providing the highest quality clinical care, meeting the budgeted financial expectations, and ensuring that all compliance standards are met.
• Manage day-to-day operations of TLP sites (Burncoat St. and Boylston St.) and ensure that the highest quality clinical care is provided and documented in keeping with best practice and that the milieu is operating in a clinically-informed manner.
• Work with the Director of TLPs to ensure that all training, quality assurance, regulatory and compliance standards are met in the program and that the program successfully maintains its EEC licensure. Ensure that activities associated with quality and compliance are completed.
• Compose oneself with professionalism, ethical practice, and compassionate regard for consumers/clients. To this end, the Assistant Director should demonstrate competency, reliability, honesty, integrity, respectfulness, continued learning, effective collaboration, positivity, mutual support, active listening, and attention to the responsibilities of the job. The Assistant Director should dress neatly, professionally, and appropriately to the situation. The Assistant Director should communicate orally with etiquette, honesty, respectfulness and composure. Written communication should demonstrate excellence and be in keeping with the policies and procedures of the agency.
• Through the role of Assistant Director, model a supervision philosophy and clinical practice that:
Promotes client-centered care that adheres to best practice standards and recognizes “client voice and client choice”
Recognizes the multiple perspectives and needs of clients and their natural support systems
Is cognizant of and actively developing clinical skills that support inclusion, equity and diversity of people that might otherwise be marginalized or oppressed
Utilizes active and reflective listening as well as the exchange of supportive and effective feedback related to issues of clinical care and practice as well as general performance
Orients oneself in a strengths-based approach
Develops an understanding of the impact of trauma and substance abuse on individual and collective systems
Provides positive regard, empathy, curiosity, respect and professionalism
Establishes and maintain clear expectations and strong professional boundaries
Remains cognizant of and proactive about any issues of safety / risk
Ensures that clinical services and connections are made when necessary
• In conjunction with the Director of TLPs, Sr. Residential Director and the HR Department, recruit, hire and train staff as needed. To this end, assist with the personnel management including the training, supervising, evaluating and supporting the diversity of our staff and interns, as well as taking a leadership role in performance management, progressive discipline, and professional development of staff and interns. Provide direct supervision to staff at the site as appropriate to credentialing, licensure, and programmatic expertise and as required by regulatory entities.
• In collaboration with the Director and Sr. Residential Director develop budgets for the program, monitor budgets regularly and ensure that all productivity expectations are met or exceeded.
• Provide clinical coordination to residents as necessary, and is responsible for overseeing the day-to-day therapeutic implementation of service planning and treatment outcomes.
• Provide case management oversight and supervision.
• Ensure that any issues or concerns related to risk (client risk, staff risk, facility risk, and/or programmatic risk) or ethical misconduct are immediately brought to the Sr. Residential Director and the AVP and/or VP, and the CEO if needed.
• Review reports on a daily, weekly, monthly and as needed basis to ensure that information related to insurance, authorization, eligibility, productivity, copayments, failed activities, waitlists, and other reports as identified are utilized to ensure successful operations in the program.
• Demonstrated strong knowledge of child/youth and family clinical care, as well as mental health, educational, developmental care, child welfare, and juvenile justice systems.
• Proof of a valid driver’s license, acceptable driving record, and personal transportation to fulfill essential job functions is required. Privately owned vehicle has current and valid state registration and safety inspection sticker, is safe, and is ensured according to the minimum state requirements (pertaining to bodily injury and liability). As per Massachusetts state law, driving under the influence of any substance is against the law, prohibited, and may be grounds for immediate termination.
• Demonstrated ability to exercise discretion, confidentiality, collaboration, and independent judgment.
• Demonstrated ability to be innovative, creative, analytical and decisive in problem solving. Excellent oral and written communication skills. Demonstrated administrative and organizational capabilities. Ability to work effectively with others.
• Knowledgeable of program specifications (DCF contract), regulatory requirements, licensing requirements, credentialing requirements, HIPAA, and other laws and regulations related to clinical care.
• High level of knowledge and competency with direct psychotherapeutic clinical care, including risk assessment, safety planning, general comprehensive assessment, treatment planning, service delivery, discharge planning. Ability to ensure that clinical care meets contractual obligations and that service delivery meets all compliance standards.
• Ability to supervise, manage and direct program staff including administrative staff, clinical supervisors, and clinical staff.
• Active CANS certification, required.
Education, Licensure, and Experience:
• Master’s or Doctoral Degree in Psychology, Social Work, Mental Health Counseling, or related field required.
• Independent Licensure in the Commonwealth of Massachusetts as an LICSW, LMHC, LMFT or licensed psychologist preferred.
• Minimum of 1 year post-Masters clinical experience in behavioral health setting (Systems/CBHI/Residential service delivery), preferably working with child, adolescent, and young adults who are teen parents.
• Minimum of 2 years of program coordination/management experience.
• Familiarity with Electronic Health/Billing Record required. Bilingual (Spanish/English) capabilities preferred.
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