JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Assistant Property Manager (APM) performs the tasks associated with the operation of the property including collections, resident services, lease renewals, invoice processing, monthly financial close-out and preparation of corresponding reports, maintenance requests and actions to ensure compliance with all JLL policies, applicable laws, and ordinances including Fair Housing and Equal Employment laws. Ensures the Property is maintained in a manner consistent with established standards and objectives. Ensures customer JLL service standards are deployed to each of our three (3) customers: our residents, our clients, and our fellow associates. The APM assumes responsibility for the operation of the property in the absence of the Property Manager (PM).

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:Administer the lease renewal program. Prepare the renewals for review and approval, generate and deliver renewal letters 90 days prior to the lease expirations, generate and deliver renewal leases, and update resident information in the property management systemAssist Property Manager (PM) in the development and implementation of marketing and resident retention programs; review leasing reports, occupancy/vacancy trends and all resident related filesAssist with other resident related functions including but not limited to: move out notices, transfers, work orders, and concern/complaint processing over the phone and in personMaintain accounts receivable ensuring rents and all other applicable fees are billed and collected in accordance with JLL guidelines and procedures. Maintain targeted delinquency goal for the property. Manage rent related and generate, deliver and post collection and demand notices as required by local lawsMaintain a collection policy for residents who moved out with a balance on their account. Submit a monthly report to Community Manager with the status on collection accounts. Turn files over to third-party collection agency on a monthly basisInitiate and manage eviction process working with the attorney and abiding by local law, if needed, to ensure timeliness and desired resultsCalculate and generate security deposit refunds or reimbursements. Prepare and send all applicable notices and information. Inspect condition of move-outs in a timely manner to document charges prior to reconciling security depositsAssist Property Manager in meeting the established standards regarding the grounds, safety, cleanliness, and general appearance of the propertyAssist PM with client satisfaction through accurate and timely reporting and on-going communication about the performance of the community.  Respond with urgency and accuracy to client/owner concerns, questions, issues, and requests.Provide superior customer service and communication to our residents and prospects in accordance with JLL’s established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitabilityAssist PM in generating required reports including weekly, monthly, quarterly leasing, variance, capital reporting, and any other reports as determined by the clientComply with company policies and procedures, including standards of performance (SOP)Help monitor resident selection criteria in accordance with federal and state regulations.  Adhere to all local and state laws, including all laws governing Fair Housing. Ensure compliance with all applicable ADA (Americans with Disabilities Act), and Section 504 (FHAA) regulationsInstill, maintain and model JLL mission to be the best national management company
 

EDUCATION:

High school diploma or equivalent required, Bachelor’s degree preferred

EXPERIENCE:

One to two years of onsite residential property management experienceExperience in supervisory role and managing staffFinancial acumen/experience writing and maintaining budgets; general understanding of accounting principlesProficient in property management software (Yardi, RealPage) or other similar property management software

SKILLS AND ABILITY:

Excellent customer service skills while maintaining the highest standards of professionalismStrong grasp of modern technology and the ability to utilize same in day to day job activitiesComputer literate, including Microsoft Office Suite and internet navigation skillsGeneral office, bookkeeping and sales skillsExcellent oral and written communication skills; strong attention to detailWork independently and within a team to build relationships and interact effectively with business partnersA desire to work within a diverse, collaborative, and driven professional environmentPositive, professional attitudeProactive and take initiativeMaintain confidentiality and utilize judgment

OTHER:

Regular attendance is essential to the successful performance of this positionDue to the cyclical nature of the industry, associates may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled training sessions and meetings is requiredAll associates must maintain a neat, clean, and well-groomed appearance per Company standardsUpon employment, all associates are required to fully comply with Company rules and regulationsMust have real estate license or obtain within 120 days of employment if required by state law

NOTICE:

This role description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. 

Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

All requirements are open to possible modification to reasonably accommodate individuals with disabilities.

Location:

On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.