Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Job Purpose

Working within a fast-paced environment the job holder will work with Quality Manager providing support to the Quality department on day-to-day tasks. Working with the Quality Manager, the job holder will actively investigate and resolve customer quality queries, facilitate the success of continuous improvement teams, as well as identify any trends in quality issues before they become a problem.

 

Role Responsibilities

Creating and updating various reports as requested by Quality ManagerManaging the Internal and External OFI Review findings from Customer audits and update Procedures as requiredLead and host BSI and Customer (Third party customer audits) deputise as required by Quality ManagerWorking with the Management Team and Operations Teams to setup continuous improvement actionsDevelop and train staff in Q-Pulse completion and Management for all modules – as agreed with Quality ManagerProgress chasing – CAPA’s, OFI’sManagement of the internal audit systemMeasure effectiveness of Quality Improvement Action Plans – Analysis of DataProvide support and manage as appropriate Calibration systemManage the Supplier complaint system in Q-Pulse, provide metrics as requiredInvestigation of customer queriesDecisions on quality in absence of Quality ManagerLead Customer on site meetings with Customer as required by Quality ManagerEnsure audit actions are completed and documentedActively attend Site Quality Meetings – produce minutesFacilitate Continuous Improvement Teams – Including 8D and ERRManage the internal CAPA systemProvide data to Business Managers and Leadership team on the Quality system on an ad hoc basis as required by the Business and as requested by QMManage and log annual leave and hours worked for QC team as requested by QMLead Quality Department, through active management and provide reporting on efficiencies of the Quality team – deputise as appropriate to QMDevelop Leadership style through support and Mentoring of Quality Manager

 

 

Quality System 

All functions to be carried out in accordance with ISO 9001:2015 quality management standard requirements with reference to the sites Quality Policy, Policy Manual & relevant Works Instructions.Work with Quality Manager to ensure that all aspects of PS9000 are integrated into the Quality system.

 

 

 

Knowledge, Skills, Experience  

Minimum 3 years’ experience in a Quality role at a senior supervisor or entry management levelWorking and some knowledge relevant accredited standardsExperience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelinesDemonstrable experience of change management Supervisory experience Knowledge of Good Manufacturing Practices (GMP)Root cause analysis and problem-solving techniques Customer relations skillsSkilled in information handling, analysis, and presentationCompetent in using Microsoft Office packages 

 

Behaviours 

AnalyticalApproachableDiplomaticBalancedSelf-ControlTakes initiativeTenacityRational PersuasionEfficiency FocusedConcern for standardsQuality consciousTeam PlayerCompleter/finisherAble to communicate verbally and in writing appropriately both internally and externallyPersonableConfident

 

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.