Assistant Quality Manager (FTC)
WestRock
Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
The Opportunity
Join our dynamic team as an Assistant Quality Manager, working closely with our Quality Manager. You will play a crucial role in supporting the Quality department with day-to-day tasks, investigating and resolving customer quality queries, facilitating continuous improvement teams, and identifying trends in quality issues before they become problems.
How You Will Impact Us
Investigate and Resolve: Actively investigate and resolve customer quality queries, ensuring high customer satisfaction.Continuous Improvement: Facilitate the success of continuous improvement teams, driving quality enhancements across the organization.Trend Analysis: Identify and address trends in quality issues, preventing potential problems and maintaining high standards.Audit Leadership: Lead and host BSI and customer audits, ensuring compliance and continuous improvement.Training and Development: Develop and train staff in Q-Pulse management, enhancing team capabilities and efficiency.Requirements
Experience: Minimum 3 years in a Quality role at a senior supervisor or entry management level, with experience in a manufacturing/production environment.Knowledge: Familiarity with ISO 9001:2015, PS9000, and Good Manufacturing Practices (GMP).Skills: Proficient in root cause analysis, problem-solving, customer relations, and Microsoft Office packages.Behaviours: Analytical, approachable, diplomatic, balanced, and quality-conscious. Strong communication skills, both verbal and written, are essential. Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
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