A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Description:

Responsible for providing exceptionally enjoyable and safe pool experience for resort guests commensurate with the demands and expectations of a four-star hotel.  Directs the provision of pool services, including towel issuance and inventory control as well as shift pool and aquatic operations. Maintains the cleanliness and physical appearance of pool area.

Essential Functions and Responsibilities:

Assists with the management of operations and staff of all Recreation, Fitness Center, and Aquatics Program, ensuring complete compliance with hotel safety, service, and grooming standardsActs as the Recreation Manager in his or her absenceOversees the operation of the swimming pool areaOversees the pool programs such as towel issue, retail sales at the pool, and pool concierge programsInterviews and recruits all Recreation, lifeguard employees and Recreation vendorsReviews and submits vendor contracts to Hotel Manager’s approval prior to the hiring and scheduling of an activityEstablishes, ensures adherence to all departmental and Loews Hotels guidelines, policies, and proceduresEvaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returnsPrepares seasonal recreation activity schedules and participates in the planning and development of holiday and special event programsEnsures proper posting of activities and special event informationMaintains optimal staffing levels within forecasted budgetary guidelinesPrepares weekly schedule for departmentCompletes appropriate shift reportsReviews/maintains daily payroll records/reportsEvaluates individual employee performance, determining improvement and training needs and advancement requirementsCommunicates information about hotel and recreation programs to all guest contact departments to facilitate greater utilization and to promote incremental revenuesEnsures that all recreation programs are executed in accordance with all hotel and safety guidelinesInspects the general appearance and functionality of all activities/recreation spaces including sanitation, temperature, lighting, and musical elementsPrepares annual departmental budget and manages departmental costs, updating budget if operational forecasts change significantlyOversees and ensures accuracy of all cashier functionsResponsible for accurate recording and submittal of payroll informationSchedules and coordinates monthly recreation staff meetingsMaintains the clean and excellent working condition of the following areas:  pool deck, game room, and any other hotel space set up for a planned recreational activityManages directly and ensure compliance of Aquatics Training ProgramOther duties as assignedPromotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with Loews Hotels standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with Loews Hotels standards, policies and rulesRecycles whenever possibleRemains current with Loews Hotels information and changesComplies with Loews Hotels uniform and grooming guidelines     

Qualifications:

Minimum two to three years recreation/aquatics management experienceExcellent communication skills-oral and writtenStrong leadership skillsFirst Aid and CPR certificationAble to work a flexible schedule, including weekends and holidaysPrevious or current Ellis CertificationBachelor’s Degree in Recreation or Hospitality ManagementExperience with high volume pool/recreation facility

Education:  

  Associates Degree