JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!  

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere.  Our team members also enjoy exclusive benefits, such as:

FREE Downtown Team Member Parking Discounted Monthly Bus Passes Free Team Member Assistance Program Team Member Discounted Hotel Room Rates Fun and Free Team Member Events Discount Program within Caesars Partner Network Tuition & Student Loan Debt Repayment Assistance First Time Homebuyer Program Child Care Assistance Program 401k Matching

JOB SUMMARY:  The Assistant Relief Manager of Slots Operation is responsible for Leading the Slot & Beverage departments in accomplishing the goals of the departments and Harrah’s New Orleans including focus on guest relations, business development and maintaining a fun and exciting atmosphere.  Accurately administers and oversees the operation of assigned area in compliance with casino regulations and procedures on assigned shift.  Provides support, leadership, motivation, training, coaching, and mentoring to all direct reports and subordinates. Creates an environment of trust and respect through empowerment of staff at all levels. Encourages high morale, fosters teamwork, and partnering among all team members.

KEY JOB FUNCTIONS:

Serves as a leader to employees while fostering teamwork, employee morale, motivation, and open communication.  Assists and/or is fully responsible in the absence of the Slot & Beverage shift manager in implementing policies and procedures, investigating violations of the Louisiana Gaming Control Board (LGCB) as well as monitoring regulatory compliance.  Coordinates Supervisor and employee schedule and insures that assigned areas are properly and sufficiently staffed and equipped.  Manages labor utilization as measured by the Utilization Report.  Promotes the FOCUS initiative by ensuring staff is modeling focus behavior.  Ensures customer satisfaction is maximized.  Handles customer and employee concerns quickly and efficiently.  Responds in writing when appropriate.  Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.  Provides corrective feedback and discipline when performance does not meet expectations.  Ensures each team member clearly understands and is held accountable for their respective performance expectations.  Responsible for execution and integrity of employee evaluation process.  Ensures adherence to LGCB, department, and company policies and procedures. Acts as a role model and always presents oneself as a credit to Harrah’s and encourages others to do the same; meets the attendance guidelines of the job. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Institutes and maintains Responsible Vendor Program training.

QUALIFICATIONS:

High school diploma or GED required.  College degree preferred.  Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must have 5 years of progressive slot or beverage experience; preferably with supervisory experience; must have a broad knowledge of casino rules, regulations and procedures, with strong organizational, communications, and leadership skills; excellent customer service skills are essential. Good organizational, administrative and managerial skills are a must. Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations is required.

WORK ENVIRONMENT:

Must be able to maneuver to all areas of the casino. Must be able to lift up to 10 pounds and carry up to 5 pounds. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.

GAMING PERMIT: Non-Key

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. 

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.