Fluency in Japanese is a requirement for this role.
OVERVIEW/BASIC FUNCTION:
Maintain occupancy and average rate through control of room inventory. Act as departmental liaison for sales and front office. Run forecasting report on a daily and weekly basis.
RESPONSIBILITIES:
· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
· Ensure that standards are maintained at a superior level on a daily basis.
· Forecast room occupancy on a daily and weekly basis.
· Coordinate and track all advance deposits accurately.
· Coordinate all group sales by tracking inventories and billing instructions.
· Month-end reports tracking.
· Ensure proper training of all associates in the Reservations department.
· Attend all Sales & Marketing and Reservations meetings and communicate pertinent information to associates in department.
· Maintain the annual calendar of sold-out dates and special events.
· Supervise all reservations employees.
· All other duties as required.
QUALIFICATIONS:
· Experience: Minimum two years’ experience as a Reservations Assistant Manager or Supervisor for a luxury or ultra-luxury property.
· Education: College education preferred but not mandatory.
· General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
· Technical Skills: Advanced math skills; ability to produce complex reports using room data.
· Language: Required to speak, read and write Japanese as well as English, with fluency in other languages preferred.
· Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
· Licenses & Certifications: None required.
概要/基本機能
客室在庫を管理し、稼働率と平均レートを維持する。 営業とフロントオフィスの部門連絡役を務める。 日次および週次で予測レポートを作成する。
責任
- 部門の方針、サービス手順、基準を完全に把握し、遵守する。
- 日常的に優れた水準が維持されていることを確認する。
- 客室の稼働率を日次、週次で予測する。
- すべての前受金を正確に調整し、記録する。
- 在庫と請求指示を追跡することにより、すべてのグループ売上を調整する。
- 月末レポートのトラッキング。
- 予約部門の全従業員に対する適切なトレーニングの実施。
- すべてのセールス＆マーケティングと予約のミーティングに出席し、適切な情報を部門の従業員に伝える。
- 完売日や特別イベントの年間カレンダーを管理する。
- 予約部門の全従業員を監督する。
- その他必要な業務全般。