Company Description

Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.

Job Description

The Assistant Restaurant & Bar Manager shall assist in planning, organizing and giving direction of the overall F&B operation. He/she will provide administrative support, contribute to marketing and delivering each promotion of the outlet. The Assistant F&B Ops Manager is responsible and accountable for its profitability, revenue generation and creating WOW experiences.

Primary Responsibilities

Business Performance

Assist to plan for outlet budget and review forecast on revenue and expenditure on weekly/monthly basicAnalyze and submit weekly/month-end reports and identify deviation from business plan goalsParticipate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet in the absence of the manager.Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Assist to prepare & submit post-mortem promotion report to Food & Beverage Manager upon completion of promotions.Assist to implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budgetAssist other Food & Beverage outlets with their operations during peak times or when requiredDeliver and support outlet to achieve exceptional LQA Standards in the outlet

Outlet Operation

Conduct departmental daily briefings to ensure that all pertinent information is well received by team membersSupervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standardsBuild a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized serviceHandle guests’ complaints and comments tactfully and efficientlyHandle all administration work pertaining to cashier/bar operations requirement and company’s policiesMaintain department communication logbook and updated notice boardCheck the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guestsCheck the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulationsMaintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/featuresEnsure that LQA Standards, health, safety and security procedures are in place in the outletAttend all briefings, meetings and trainings as assigned by managementPerform proper handover and communication to the next shiftAssist other food & beverage outlets with their operations during peak times or when required

Team Management

Interview, select and recruit outlet employees when requiredIdentify and develop team members with potentialConduct performance review with the teamConstantly monitor team members’ appearance, attitude and degree of professionalismDevelop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the businessPrepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of servicePrepare payroll related documents and gratuity reportsConduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Qualifications

Knowledge and Experience

High School/GED equivalent/Diploma in Hotel Management or equivalentMinimum 2 years of experience in a similar capacity or management levelHas strong knowledge on beverage trends, fermentation, cocktails, zero alcohol and winesExcellent reading, writing and oral proficiency in English languageHigh degree of professionalism with sound human resources management and business acumen capabilitiesProficient in MS Excel, Word, & PowerPoint
Additional Information
Strong leadership, interpersonal and training skillsGood communication and customer contact skillsService oriented with an eye for detailsAbility to work well in stressful & high-pressure situationsA team player & builderA motivator & self-starterWell-presented and professionally groomed at all times