West Des Moines, IA, 50265, USA
2 days ago
Assistant Restaurant Manager
**Primary Purpose:** Assists the Restaurant Manager in managing the day-to-day operations of a Dunkin Donut restaurant. Ensuring product quality, team member development, Guest satisfaction, restaurant profitability, and assimilation into the culture of “People First”. **Essential Duties:** Has primary responsibility for all the following: · Successfully manages restaurant when Restaurant Manager is not in the store. Professionally communicates with Restaurant Manager all information relative to the operations of the shop. · Ensures compliance of Dunkin Brands operational standards, Dunkin Brands uniform and appearance standards, company policies, and federal/state/local laws and ordinances. Including but not limited to: 6 steps of service standards, Redbook compliance, Product levels, Master sanitation schedules, Self-assessments, and State and Federal Labor laws, etc. · Ensures all cash is maintained at specified levels. Manages cash controls to ensure over/shorts are kept at a minimum. · Maintains Serve Safe Certification. Familiar with Radiant back-office system, CML donut ordering system, NDCP Stock ordering system, onboarding system, and Dunkin Brands Online University. · Improves Guest service by managing GSS comments, and Dunkin Brands Consumer Care feedback. · Compliments Restaurant Manager at maintaining appropriate staffing levels, and assists in creating a fun, professional work environment in the restaurant. · Ensures successful rollout and execution of Dunkin Brands Monthly Marketing windows. · Upholds safety and security standards always. Consistently enforces Loss Prevention Policies and procedures. · Must achieve a passing score on all Dunkin Brands corporate audits, and maintain at least a 90% on all local or state health inspections. · Accomplish any other reasonable request made by management of company. **Minimum Work Experience Required:** · Must have a successful track record as manager in quick service food operations preferred. **Other Work Requirements:** · Driver's license, food handlers card · Must have pleasant, polite manner for dealing with public as well as staff. **Minimum Education or Formal Training:** · High School diploma or GED required ability to successfully perform all job duties of all positions in the restaurants. **Working Conditions:** Work long hours, scheduled or unscheduled as emergencies arise. Must be willing to perform all functions at the restaurant level. Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion. Includes some work outdoors. Also, work with hot, cold, and hazardous equipment as well as work with phones, computers, printers, and other office equipment. This Dunkin' Donuts restaurant is independently owned and operated by California Donut Kings LLC. **“You are applying for work with a** **franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc. or any of its** **affiliates. Any application or information you submit will be provided solely** **to the franchisee. If hired, the franchisee will be your only employer. Franchisees** **are independent business owners who are solely responsible for their own** **employees and set their own wage and benefit programs that can vary among** **franchisees.”** **Company Introduction** Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. We are a Dunkin Franchisee looking FOR you to work with us. The mission of this network is to satisfy guests that come day in and day out in thinking that they came to the best Dunkin store. To keep the guests happy in turn keeping us happy with returning guests, who spend their hard earned money at our store. To have great employees who “WOW” the guests with a friendly smile, great customer service, great food and drinks but at the same time, are attentive to the needs of the store.
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