At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

Job Specifics

Greets and seats guests as needed and ensure total guest satisfactionOversees employees and operation ensuring organization, cleanliness, proper maintenance and suppliesProvides floor coverage as neededCoordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessaryOrganizes department through the creation of checklists, seating charts, pars and centralizing information and suppliesStaffs outlets for staff and management based on the information and needs as presented and defined by the Executive ManagementPlans 30/60/90 day forecast, yearly budget, and employee needs. Promotes within and outside of the hotel to generate salesControls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operationEvaluates the various reports supplied by supervisors and submits written observations on forms provided as requiredDirects staff towards the goals of the Loews Corporation as defined by managementEnsures proper handling of guest checks and payment transactionsIntercedes and/or fills in for employees should need occurTrains or supervises the training of all department employeesNotifies immediate supervisor promptly and fully of all problems or unusual matters of significanceIs polite, friendly, and helpful to the guests, management and fellow employeesAttends all appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaExecutes emergency procedures in accordance with hotel standardsComplies with safety regulations and proceduresComplies with hotel policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsOther duties as assigned

Qualifications

Minimum of 2 years as F&B Management preferred

Experience in full service restaurant preferred

Wine/beverage knowledge in an upscale environment preferred

Strong organizational skills, ability to work with flexible work schedule