BallenIsles Country Club is excited to announce the exceptional career opportunity of Assistant Restaurant/Outlet Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to private country club members and their guests.

General Purpose:
Assists in developing, implementing, and maintaining quality standards for restaurant facility, including supervision and direction of service staff. Ensures excellent customer service standards are maintained. Leads in creating Memorable Guest Moments.

Essential Duties:
♦ Ensures guests are attended to in a prompt, efficient and personalized manner. Assists with controlling the flow of the room by ensuring guests are seated in each section by rotation.
♦ Acts as a liaison between wait staff and the kitchen staff to ensure timely and appropriate communications.
♦ Ensures that the restaurant and restaurant facilities are kept clean, well stocked and organized.
♦ Checks the maintenance of all equipment in the restaurant and notifies the Restaurant Manager of needed maintenance and repair.
♦ Assists with regular inventory counts of china, glassware and silverware, food and beverage. Ensures par levels are maintained based on facility needs.
♦ Circulates on the restaurant floor, continually checking with the guests and the service staff to ensure that everything is to the guests’ satisfaction.
♦ Ensures all side work is completed, including all cleaning of equipment and storage areas.
♦ Conducts pre-shift meetings to review specials, menu changes, house counts, etc.
♦ Completes revenue reports, production reports and other reports as needed.
♦ Assists with interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
♦ Manages department members that may include, but is not limited to: Food and Beverage Supervisor, Host, Server, Cashier, Bartender.
♦ Assures that effective orientation and training are given to each new associate. Develops ongoing training programs and tests for comprehension.
♦ Assists with daily activities to include: serving tables, bussing tables, seating guests, room service and general clerical/cashier duties.
♦ Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
♦ Adheres to and enforces employee compliance with health, safety, and sanitation standards.
♦ Incorporates safe work practices in job performance.
♦ Regular and reliable attendance.
♦ Performs other duties as required.

Minimum Requirements:
Associate’s degree (AA); or six months to one year related experience and/or training; or equivalent combination of education and experience.

Preferred Requirements:
• Bachelor’s Degree in Hospitality or Business Administration, or a related field
• Previous Managerial Experience
• Experience in restaurant point-of-sale (POS) systems (e.g. POSITOUCH and MICROS) and on-line Reservation Systems, Inventory Controls, Scheduling/Labor Management, Financial Forecasting
• Experience in Purchasing, inventory management, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.

Physical Demands:
Frequently stands, walks, talks and listens. Regularly uses hands, reaches with hands and arms. Occasionally sits, climbs, balances, stoops, kneels, crawls, crouches, taste or smells. Frequently lifts up to 25 pounds and occasionally lifts up to 50 pounds.
Occasionally works in extreme heat, wet or humid conditions (non-weather). Occasionally works in outdoor weather conditions. Noise level is moderate.

Certificates/Licenses:
ServSafe Certified Food Manager (Food & Alcohol) or TIPS equivalent.

Job Knowledge, Skill, and Ability Preferences:
• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Must meet state age requirements for handling alcoholic beverages.
• Working knowledge of wine, spirits and regional cuisines.
• Demonstrates Leadership ability including skills to communicate and express ideas and directives clearly to associates.
• Strong problem analysis and problem resolution skills.
• Strong multi-tasking, organizational and time management skills to ensure a quick response to client needs.
• High level of active listening skills and strong client service skills which includes the ability to resolve issues/complaints with tact and diplomacy.
• Strong written and verbal communication skills.
• Strong leadership and people management skills.
• Professional and courteous demeanor.
• Ability to create high performance teams and to be a strong team player.
• Demonstrate a strong commitment to company values.
• Organizational development abilities with a strong focus on individual and team advancement.
• Computer proficiency in Microsoft products such as Word, Excel, PowerPoint and Microsoft Outlook.
• Ability to maintain effective financial accountability to the company and to the ownership.
• Complete and comprehensive understanding of the physical infrastructure, food and beverage controls and financial back-office systems of a hospitality/food service environment.
• Working knowledge of food and beverage service equipment and current trends.

Compensation:
$60,000 - $70,000 BOE