**Description:** **Elevate Your Career at the Premier Hotel in Downtown Salt Lake City** At Hyatt Regency Salt Lake City, we bring together spacious rooms, stunning mountain views, outdoor amenities, and exceptional dining in the heart of downtown, setting a new standard in hospitality. We’re looking for enthusiastic, service-oriented individuals who thrive on connecting with people from around the globe. As part of our team, you’ll proudly represent the Hyatt Regency brand and play a key role in delivering exceptional experiences for our guests every day. Take the first step toward joining a global company that values personal connections, teamwork, and exceptional service. **We would enjoy meeting you in person, with the possibility of an on-the-spot Job Offer!** **Please join us for Open Interviews / “Walk-in Wednesday”** Interviews will be held onsite at Hyatt Regency Salt Lake City from **12:00 PM to 4:30 PM** at our beautiful hotel: Hyatt Regency Salt Lake City 170 S W Temple Salt Lake City, UT 8410 **For Meeting Room location, please check in at the Security Office for more information.** At Hyatt, we believe our guests choose us because we genuinely care about their experience. We’re dedicated to providing excellent service and creating moments that make a lasting impact. Our team thrives in a supportive environment that encourages growth and rewards hard work. Whether you’re aiming to advance your career, learn new skills, or find a place where you can make a difference, we’re excited to have you on board. **Why Hyatt Regency Salt Lake City?** Benefits and perks include but are not limited to: · Discounted & Complimentary hotel room nights · Receive up to 8 Paid Float Days upon hire! *Dependent on hire date · Enjoy complimentary meals in our colleague Cafe for every shift worked · Medical, Dental, Vision Insurance – Full-Time colleagues can enroll after just 30 days! · 401K retirement savings plan and company match · Up to $1,000 in educational assistance per year · Opportunities to work and visit Hyatt Hotels and Resorts around the world _For more detail and an exclusive list of benefits apply today! Or join us for our next Walk In Wednesday_ The responsibilities include assisting in overseeing any area within the Rooms Division, specifically, Regency Club, Concierge, and VIP Guest Experience. This role also supports the front office, guest services, housekeeping and laundry. Duties may also include training, staff development and scheduling. Duties include, but are not limited to: + Responsible for short and long-term planning and the management of the hotel’s Guest Services and Front Office operations + Coach and counsel employees to reflect Hyatt Service Standards and Procedures + Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans + Maintain guest room inventory + Perform all tasks of a Front Office Staff as needed to facilitate service + Ensure all operations and cash handling are done per policies and procedures + Maintain excellent communication with the housekeeping department + Maintain excellent communication and follow up with VIP guests + Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas + Knowledgeable and able to uphold health and food safety standards + Analyze, investigate, and resolve guest complaints + Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables + Ensures proper staffing levels for customer service goals + Coach and counsel employees to reflect Hyatt service standards and procedures **Qualifications:** + At least 2 years progressive hotel Rooms leadership experience, Front Office experience required. + Hotel/Hospitality degree preferred. + Full-Service Hotel experience. + Proven leadership skills. + Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to support and motivate others. + Excellent verbal and written English communication skills. + Ability to read and communicate verbally, in writing, and prepare complex reports. + Must be proficient in Microsoft Word and Excel, proficiency in Canva preferred. + Must have excellent organizational, interpersonal and administrative skills. **Primary Location:** US-UT-Salt Lake City **Organization:** Hyatt Regency Salt Lake City **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Front Office **Req ID:** SAL000950 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.