ASSISTANT SHELTER ADMINISTRATOR

Homes for the Homeless, Inc. (HFH) is seeking an experienced manager to act as Assistant Shelter Administrator at one of its Community Residential Resource Centers (CRRC), which provide transitional housing assistance as well as social services and educational support to families with children experiencing homelessness. The Assistant Administrator assists the Administrator with the direction and management of the facility and provides leadership to the administrative teams at the facility, as well as its directors (including early education, afterschool/recreation, family services, maintenance, and security).

ABOUT HOMES FOR THE HOMELESS, INC.

Homes for the Homeless, Inc. (HFH) is a non-profit social services organization operating family shelters throughout NYC that serve as a hub of opportunity for families both residing in shelters as well as those in the neighboring community. On-site programs range from childcare, early childhood education centers, after-school clubs and programs, and youth recreation activities, such as sports teams, to housing assistance, case management, parenting workshops, career and job vocational training, support groups and substance abuse assistance, and family engagement and recreation events for the whole family.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Support the Administrator in ensuring effective staff engagement with families and their children to support trauma-informed care in all facets of CRRC services and families’ connection to benefits and move into permanent housing. Support the Administrator in the supervision of CRRC departmental teams, including administrative, social services, program/early education, maintenance, security, and custodial staff.Assist in recruitment and work assignments for CRRC department staff in collaboration with CRRC Directors. Cover Director and other departmental positions, if such positions become vacant or are temporarily absent. Conduct daily inspections to ensure management staff is present and the physical premises are in order. Regularly liaise with the Director of Family Services to discuss any challenges that may be impeding families’ access to benefits, employment, or housing. Report weekly, monthly, and/or annually to OTDA, DHS, ACS, or HFH central office, and monitor DHS and CARES client tracking system, as requested by the Administrator. Assist in the creation, development, provision, and assessment of staff orientation, training and development, scheduling, and employment assignments. Assist in the development and maintenance of policies and procedures to ensure quality service provision.Attend meetings, conferences, and seminars as needed in order to remain knowledgeable in the field of homelessness prevention and services; stay up to date on current policies and proposed policies that may affect the operations of Tier II shelter facilities.  Assess CRRC repair and improvement needs and make them known to the Administrator. Ensure all general health and safety guidelines are in compliance.Report any incident or disturbance that may jeopardize the health and safety of residents and staff to the Administrator and Director of Security. Review purchasing, payroll, and petty cash to ensure compliance with procedures. Remain familiar with the various facility inspections conducted by OTDA and DHS and work with the Facility Administrator to ensure all requirements are met. Work with outside providers to ensure quality service.Perform other related duties as needed.

QUALIFICATIONS

Commitment to HFH’s mission, vision, and values.Bachelor’s Degree in a related field.Minimum five (5) years of experience in a relevant field, with at least three (3) years in a supervisory role.Ability to provide exemplary customer service to residents and other stakeholders, and ability to remain calm under pressure.Bilingual is a plus.

COMPENSATION/EEO: 

In order to attract and retain a high-performance workforce, Homes for the Homeless offers a dynamic and rewarding work environment, with a focus on ensuring an appropriate work-life balance. In addition to a competitive salary, we provide excellent benefits including comprehensive health insurance (including medical, dental, and vision), an employer-funded 403(b) retirement plan, commuter benefits, life insurance, Work/Life Assistance Program, 3 weeks paid vacation, 10 sick days, 3 personal days, and 12 paid holidays.

Homes for the Homeless is committed to promoting an inclusive organizational environment of dignity and respect. We are an Equal Opportunity Employer (EEO) committed to equal treatment, and prohibit any form of discrimination or harassment based on age, race, religion, creed, color, national origin, sexual orientation, veteran or military status, sex (including pregnancy, childbirth, and related medical conditions), gender (including gender identity and gender expression), disability, predisposing genetic characteristics, marital status, arrest or conviction, domestic violence victim status, familial status, or any other basis that would be in violation of any applicable federal, state, or local law. 

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