Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind “Career in Comfort” because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world — one mattress at a time.

Compensation

The compensation target range for this role is:

Job Summary

We’re looking for a friendly, communicative, and customer service-oriented Assistant Manager to help oversee daily operations at our store location. In this position, you will play a pivotal role in managing our team of retail associates, interfacing with our customers, and contributing to the overall success and profitability of the store.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist in overseeing day-to-day retail operations and staff  

Help Store Manager recruit, train, and supervise retail staff (sales and operations) 

Motivate staff to meet sales targets and maintain excellent personal sales 

Oversee stock levels  

Address customer complaints and issues in a professional manner 

Handle staff conflicts, complaints, and problems 

Prepare various promotional materials and in-store displays 

Ensure compliance with various health and safety regulations  

Greet customers upon entrance 

Check on purchase orders for customers 

Assess customer needs and wants; answer customer questions and concerns 

Provide appropriate product recommendations by understanding the Purple products and history 

Ensure merchandise is in-stock and displayed on shelves in a presentable manner 

Use point of sale (POS) system to conduct purchase transactions 

Process merchandise returns 

Assist in product inventory procedures 

Cross-sell and upsell products 

Memorize in-store promotions and special offers in order to communicate to customers 

Build lasting relationships with customers 

Team up with co-workers to ensure customer satisfaction 

Follow opening and closing procedures 

Find innovative ways to improve sales and boost revenue 

REQUIRED SKILLS, EDUCATION AND EXPERIENCE

Excellent interpersonal communication capabilities

Customer service-oriented attitude

Ability to stay organized and manage time effectively

Strengths in leadership, management, team building, and problem solving

Capability to thrive in a fast-paced and oftentimes high-pressure environment

Understanding of basic business management functions

Enthusiasm and a positive attitude

Minimum of high school diploma. Bachelor’s preferred

3+ years of experience working in a retail environment, ideally in a supervisory role

Proven competencies in effective communication and management

Willingness to learn and tackle new challenges

PREFERRED SKILLS, EDUCATION AND EXPERIENCE

Expert knowledge of Purple’s 5 Steps

Exceptional communication and interpersonal abilities

Excellent problem-solving abilities

PHYSICAL REQUIREMENTS

Physical Activities may occasionally include:  

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like

Moving self in different positions to accomplish tasks in various environments

Communicating with others to exchange information  

Physical Activities may constantly include:  

Remaining in a stationary position, often standing for prolonged periods

Moving about to accomplish tasks or moving from one worksite to another

Adjusting or moving objects up to 50 pounds in all directions; In outlet or Hub locations the requirement is 80+ pounds 

Repeating motions that may include the wrists, hands and/or fingers

Operating machinery and/or power tools, depending on position

Depending on position may include operating motor vehicles or heavy equipment

Assessing the accuracy, neatness and thoroughness of the work assigned

Environmental Conditions may occasionally include:  

Low or high temperatures; or outdoor elements such as precipitation and wind

Environmental Conditions may constantly include:  

Noisy environments

Or hazardous conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with a disability to perform the essential function. 

BENEFITS AND PERKS

Medical, Dental, Vision

401(k) Match

Paid Time Off

Earn a Mattress

Purple Swag

Amazing Purple Products

WHY WORK AT PURPLE?

Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people’s lives through comfort.

Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.

Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment.