Position Summary: 
Under the direct supervision of the Slot Shift Manager, this position is responsible for the day-to-day slot operations on an assigned shift. Must be able to demonstrate leadership by example on a daily basis and actively promote enterprise events to our guests. 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
•Ensures compliance with all State and Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).   
•Ensures tidiness and cleanliness of responsible areas, ensuring all chairs are pushed in.
•Ensures that team members work with security personnel and other casino staff as necessary.
•Ensures compliance with guest service policies.
•Ensures all evaluations for assigned team members are completed on time.
•Promotes positive guest relations, greets guests and creates a friendly atmosphere.
•Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action.
•Applies fair and consistent supervision and disciplinary practices.
•Investigates and resolves guest complaints.
•Responsible for the planning, creating and administering work schedules and assignments.
•Assists in the coordination and preparation of special slot machine functions.
•Issues appropriate disciplinary action according to TOGE departmental policies.
•Monitors the performance of direct reports, ensuring adherence to all casino policies and procedures.
•Understands the various types of slot and video machines cheating methods and is able to recognize any potential attempts while monitoring assigned section.
•Prepares shift reports.
•Attends mandatory meetings as scheduled.
•Supervises and manages personnel, which includes work allocation, training and problem resolution. 
•Motivates team members to achieve peak productivity and performance.   
•Authorizes jackpots according to approved policies and completes required forms if necessary.
•Supervises and assists area as needed. 
•Responsible for the accuracy and timeliness of all required departmental, TOGE, TOGO, and/or ADOG reports.
•Assists with the planning and budget preparation for the department.
•Handles guest issues and complaints in a positive win, win fashion using all the resources available and using sound business practices in accordance with policies and procedures. 
•Performs other duties as assigned.