Position Summary: 
Under the direct supervision of the Slot Shift Manager, this position is responsible for the day to day slot operations on an assigned shift.  Must be able to demonstrate leadership by example on a daily basis and actively promote enterprise events to our guests. 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
•    Promotes positive guest relations, greets guests and creates a friendly atmosphere.
•    Adheres to, and ensures compliance with, all departmental, Tohono O’odham Gaming Enterprise (TOGE), Tohono O’odham Gaming Office (TOGO) and Arizona Department of Gaming (ADOG) policies, procedures and directives and protection of TOGE assets.
•    Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action.
•    Applies fair and consistent supervision and disciplinary practices.
•    Investigates and resolves guest complaints.
•    Assists in creating and issuing reports and documentation.
•    Assists in the planning and administering work schedules and assignments.
•    Creates daily floor schedules to ensure adequate coverage.
•    Assists in hiring, the termination, and discipline of all subordinate Slot personnel.
•    Issues appropriate disciplinary action according to TOGE and departmental policies.
•    Ensures tidiness and cleanliness of responsible areas, ensuring all chairs are pushed in.
•    Monitors the performance of direct reports, ensuring adherence to all casino policies and procedures.
•    Understands the various types of slot and video gaming device cheating methods and is able to recognize any potential attempts while monitoring assigned section.
•    Assists in liquor sweeps, as needed.
•    Ensures that team members work with security personnel and other casino staff as necessary.
•    Assists in the coordination of and preparation of special slot functions.
•    Prepares shift reports.
•    Attends mandatory meetings as scheduled.
•    Oversees the supervision of personnel, which includes work allocation, training and problem resolution. 
•    Motivates team members to achieve peak productivity and performance.   
•    Authorizes jackpots according to approved policies and completes required forms if necessary.
•    Supervises and assists Slot Tech area as needed. 
•    Ensures compliance with guest service policies.
•    Ensures all evaluations for assigned team members are completed on time.
•    Assists with the planning and budget preparation for the department.
•    Is responsible for accuracy and timeliness of all required departmental, TOGE, TOGO, or ADOG reports.
•    Investigates and resolves guest complaints in a positive win, win fashion using all the resources available and using sound business practices in accordance with our policies and procedures. 
•    Performs other duties as assigned.