Assistant Spa Manager
kempinski
Assistant Spa Manager
DescriptionTo take 100% responsibility for assisting the Spa Manager to manage a successful Resense spa via leading the spa team effectively to deliver and exceed the guests’ expectations and maximise profitability in accordance with Resense’s spa vision, core values and all related brand standards, procedures & policies.
Key ResponsibilitiesOperating:\nTo perform treatments \nTo oversee the spa in absence of the Spa Manager and have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of Resense Spa. \nProvide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team. \nActively contributing in and directing all meetings as necessary. \nTake responsibility for ensuring maximised booking & service delivery of guest journey by concierges & therapists from beginning to end.\nTake full responsibility for assisting the Spa Manager in reviewing all suggestions and comments from staff and guests and making necessary adjustments. \nFull responsibility for assisting the Spa Manager monitoring all facility and service standards and keeping him/her up to date of any operational opportunities. \nTo deal with problems, enquiries and complaints from Spa clientele & informing the Spa Manager. \nTo ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene. \nTo maintain and update equipment, product, service and standards as required. \nTo take care of Spa & Fitness Centre guests and members in an individually focused and conscious way. To know and remember their names, preferences and to acknowledge and make them feel cared for in the spa. \nTo ensure all spa team members are following the training & procedures for the guest journey and that sales of treatments and products are maximised. \nTo ensure that a high standard of cleanliness is maintained throughout the facility at all times.\nFinance\nTo assist in achieving agreed commercial targets at the spa through the planned coordinated development of the facility and the implementation of the treatment and activity programme. \nTo liaise with the Spa Manager on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.\nRecruitment and Training:\nTo motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the spa. \nTo be responsible for instigating progressive, professional and wellorganised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements. \nSupervise spa therapists, concierges & attendants, answering queries and identify training needs. \nDevelop the therapists’ roster and assist the concierges with the appointment schedule. \nEnsure the spa’s operating procedures and policy manuals are implemented and updated as required with the approval of Resense and assist with the development and updating of the spa menu. \nReporting:\nAssisting the Spa Manager tracking and developing statistical reporting.\nKeeping accurate and up-to-date records and statistics on the spa employees.\nPurchasing: Will take full responsibility for assisting the Spa Manager to monitor operating supplies for the spa department and to generate necessary purchase requisitions. \n
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Skills, Knowledge & Expertise\nBusiness administration qualification. (an advantage)\nBeauty/spa therapist qualification. (an advantage)\nExperience with Advanced Cosmetology. (an advantage)\nFirst Aid and CPR Certificate.\n3-5 years’ spa management experience in an international standard spa.\nPrevious experience in a 5 star hotel spa.\nExcellent oral and written skills\nOperations management.\nBusiness writing.\nFinancial reporting and budgeting. \nHuman resource management.\nPublic relations and marketing.\nStock and retail management.\nHigh levels of customer service.\nIndustry analysis.\nStrong leadership skills.\n\n
Notice
We would like to formally notify that Kempinski Hotel Gold Coast City does not request or impose any fees or charges from prospective candidates for the consideration of their candidacy or at any stage of the recruitment process. It is imperative for individuals seeking employment with us to exercise caution and refrain from placing trust in any agency or individual who claims to represent us and demands fees for facilitating or securing employment opportunities. Your understanding and cooperation in this matter are greatly appreciated. Thank you.
Application Deadline: 28 February 2025
Department: Spa & Recreation
Employment Type: Fixed Term - Full Time
Location: Ghana - Accra
DescriptionTo take 100% responsibility for assisting the Spa Manager to manage a successful Resense spa via leading the spa team effectively to deliver and exceed the guests’ expectations and maximise profitability in accordance with Resense’s spa vision, core values and all related brand standards, procedures & policies.
Key ResponsibilitiesOperating:\nTo perform treatments \nTo oversee the spa in absence of the Spa Manager and have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of Resense Spa. \nProvide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team. \nActively contributing in and directing all meetings as necessary. \nTake responsibility for ensuring maximised booking & service delivery of guest journey by concierges & therapists from beginning to end.\nTake full responsibility for assisting the Spa Manager in reviewing all suggestions and comments from staff and guests and making necessary adjustments. \nFull responsibility for assisting the Spa Manager monitoring all facility and service standards and keeping him/her up to date of any operational opportunities. \nTo deal with problems, enquiries and complaints from Spa clientele & informing the Spa Manager. \nTo ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene. \nTo maintain and update equipment, product, service and standards as required. \nTo take care of Spa & Fitness Centre guests and members in an individually focused and conscious way. To know and remember their names, preferences and to acknowledge and make them feel cared for in the spa. \nTo ensure all spa team members are following the training & procedures for the guest journey and that sales of treatments and products are maximised. \nTo ensure that a high standard of cleanliness is maintained throughout the facility at all times.\nFinance\nTo assist in achieving agreed commercial targets at the spa through the planned coordinated development of the facility and the implementation of the treatment and activity programme. \nTo liaise with the Spa Manager on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.\nRecruitment and Training:\nTo motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the spa. \nTo be responsible for instigating progressive, professional and wellorganised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements. \nSupervise spa therapists, concierges & attendants, answering queries and identify training needs. \nDevelop the therapists’ roster and assist the concierges with the appointment schedule. \nEnsure the spa’s operating procedures and policy manuals are implemented and updated as required with the approval of Resense and assist with the development and updating of the spa menu. \nReporting:\nAssisting the Spa Manager tracking and developing statistical reporting.\nKeeping accurate and up-to-date records and statistics on the spa employees.\nPurchasing: Will take full responsibility for assisting the Spa Manager to monitor operating supplies for the spa department and to generate necessary purchase requisitions. \n
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Skills, Knowledge & Expertise\nBusiness administration qualification. (an advantage)\nBeauty/spa therapist qualification. (an advantage)\nExperience with Advanced Cosmetology. (an advantage)\nFirst Aid and CPR Certificate.\n3-5 years’ spa management experience in an international standard spa.\nPrevious experience in a 5 star hotel spa.\nExcellent oral and written skills\nOperations management.\nBusiness writing.\nFinancial reporting and budgeting. \nHuman resource management.\nPublic relations and marketing.\nStock and retail management.\nHigh levels of customer service.\nIndustry analysis.\nStrong leadership skills.\n\n
Notice
We would like to formally notify that Kempinski Hotel Gold Coast City does not request or impose any fees or charges from prospective candidates for the consideration of their candidacy or at any stage of the recruitment process. It is imperative for individuals seeking employment with us to exercise caution and refrain from placing trust in any agency or individual who claims to represent us and demands fees for facilitating or securing employment opportunities. Your understanding and cooperation in this matter are greatly appreciated. Thank you.
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